BBB Accredited Business sinceAdditional Locations
Phone: (800) 254-7944 Fax: (320) 396-4114 412 Main Ave N, Braham, MN 55006
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A BBB Accredited Business since
BBB has determined that East Central Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for East Central Energy include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementTina Lanhart, ECE Teresa Hasbrook, CS Mgr. Steve Shurts, Pres/CEO Gwen Thomas, Senior Vice President Jennifer Veeser, Communications and Marketing Manager (Elizabeth's)
Electric Companies Gas - Propane Oils - Fuel Internet Services
Products & Services
According to the information provided by East Central Energy, this company offers electricity services, including WildBlue satellite Internet service, propane and fuel oil.
412 Main Ave N
Braham, MN 55006 Directions
PO Box 39
Braham, MN 55006
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I made a 500 payment for a past due bill and am threatened by a disconnect. They had a 350 penalty also when we have been paying down the bill In October we were past due. I was threatened to pay $700 or they would shut off the power. I was bullied into a agreement of 250 twice a month. We payed 250.. 100.. 100 and 150 that month for a 500 total as agreed. As Oct 30 they sent a disconnect notice even though they received the money required.
Desired Settlement: Fair billing. Accepting payments without disconnection threat.
Business Response: Initial Business Response /* (1000, 5, 2014/11/13) */ Dear *** ******** On November 3, 2014, we spoke and worked out a payment plan that included the removal of the deposit. We also explained our collection process that does not allow us to collect on accounts unless they are 60 days or more in arrears. On the phone that day, you indicated your satisfaction with this arrangement and our explanation of our collection process. Upon receipt of the notification from the Better Business Bureau, we tried to contact you November 10, 2014, by phone to ensure we had met your needs. We have not received a return call. We are always willing to work with our members. Please contact us if you need further assistance. ********** ***** ******** East Central Energy Special Services Supervisor
Read Complaint Details
Complaint: East Central Energy came onto our property to clear trees from overhead power lines. They cut down approximately 40 trees which they failed to remove East Central Energy came onto our property to clear trees from overhead power lines. They cut down approximately 40 trees which they failed to remove. some of these trees are as large as 30 feet long and 8-10 inches in diameter. I contacted them about the problem and they said it was my responsibility to clean the trees they cut down and left in my yard. I do not have the means to remove this many very large trees. This would be a 2 or 3 day project for one person to accomplish. Additionally it would be a dangerous job involving chainsaws and wood chippers for long periods of time. I think out of respect for their customers they would include removal of very large trees that they themselves cut down. Trees which an average homeowner would not have the ability to remove or clean up themselves.
Desired Settlement: I would like them to come and remove the trees.
Business Response: Initial Business Response /* (1000, 5, 2014/05/16) */ Our sincere apology for any inconvenience we may have caused your family. Vegetation management is a critical component for your local electric cooperative to ensure service reliability. We pride ourselves in our willingness and ability to work with members to reach mutually-acceptable solutions to control vegetation in rights-of-way. We cleared a number of trees this year at your location. We mulched the branches and smaller limbs. The trees we could not mulch, due to size, were left in a pile outside of the right-of-way. Members typically want the larger wood for their own use and our contractors are not equipped or required to haul wood. We are more than willing to work with you regarding the trees and do what we can to help within the parameters of your co-op's policies. An ECE contractor or employee will contact you within the next couple of days to discuss possible solutions. If you would like to speak with me, please call X-XXX-XXX-XXXX. Sincerely, ******** ****** East Central Energy Member Services Manager