This business is not BBB accredited.
Premier Furnace, Duct, & Chimney CleaningAdditional Locations
Phone: (763) 757-0566 View Additional Phone Numbers 12572 224th Ct NW, Elk River, MN 55330
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Premier Furnace, Duct, & Chimney Cleaning include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementLinda Johnson, Owner Ken Johnson, Owner
Duct Cleaning Air Duct Cleaning Heating Equipment & Systems Cleaning & Repair Electric Heating Elements Furnaces - Industrial Furnace Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Energy Conservation Products & Services Air Conditioning Repair Air Conditioning Systems - Cleaning Chimney Cleaning
Products & Services
According to the information provided by Premier Furnace & Duct Cleaning, Inc., this company offers full service furnace & duct and chimney cleaning, serving a 60 mile radius of Big Lake.
Industry TipsTips to Consumers for the HVAC Industry
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Additional Phone Numbers
- (763) 262-1787(Phone)
- (877) 933-2323(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: HAD A/C UNIT INSTALLED 8/5/10,NEVER WORKED WITHOUT BEING SERVICED BUY PREMIER NUMEROUS TIMES EVERY SUMMER.IN THE SUMMER OF 2013 THE UNIT DID NOT WORK, HAD PREMIER INSTALL A/C UNIT 8/5/10 MODEL 13AJA24AO1 WITH A COIL.THE UNIT HAD TO BE SERVICED NUMEROUS TIMES EACH YEAR ALSO HAD RHEEM REP. DAVE PEARSEN LOOK AT UNIT ON 7/21/11.I WAS TOLD THE UNIT HAD TO BE MOVED FROM UNDER THE DECK, WITCH PREMIER DID AND RECHARGED THE SYSTEM.THESUMMER OF 2013 THE UNIT FAILED TO COOL AGAIN!I THEN CALLED PREMIER AND NO RESPONCE SO I CALLED ANOTHER SERVICE TEC.HE FOUND 2 FITTINGS THAT WERE VERY BAD AND CHARGED THE UNIT AT MY COAST HE ALSO FELT THE UNIT HAD MORE LEAKS BUT WAS UNABLE TO FIND AT THAT TIME.THE SUMMER OF 2014 WAS THE SAME THING THE UINT WOULD NOT COOL! SO I HAD IT REMOVED AND REPLACED WITH A NEW ONE FOR $1834.31 ONLY 11.13 MORE THAN THE UNIT THAT PREMIER INSTALLED IN 2010 WITCH ON HIS INVOICE STATES A 10/YR WARANTEE ON UNIT & LABOR!
Desired Settlement: PAY FOR NEW UNIT
Business Response: Initial Business Response /* (1000, 13, 2014/09/10) */ *** See Attached *** Initial Consumer Rebuttal /* (3000, 15, 2014/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) PREMIER WAS CALLED IN XXXX X TIMES WITH NO RESPONSE! (REFERE TO LETTER SENT 8/4/13 Final Business Response /* (4000, 17, 2014/09/23) */ We are again responding to the customers resp onse to our answer to the complaint. He states that e called 3 times in 2013 and had no response from our compay...did he leave messages? We have yet to see statements from Rep. Dave Pears on, telling him the unit had to be moved,,which Premier had told him all along for proper air flow and that it can damage the unit. Also have not seen an invoice for new unit that another company installed and thirdly,,,where is unit Premier installed? The last time Premier was there was to move the unit in 2011...no contact in 2012 (unit must have been working) and then in 2013 had another company(who) to service it and then in 2014 had another company (who) install a new one and then want Premier to reimburse him? Premier feels that if the customer had listened to our technician and had the new one installed out from under the deck in the first place, there would have been no issues. Final Consumer Response /* (3000, 19, 2014/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) PREMIER INSTALLED THE UNIT THE SAME PLACE THE OLD UNIT WAS (IF IT SHOULDNT HAVE BEEN THERE IT SHOULD NOT HAVE BEEN INSTALLED THERE) IT WASENT UNTILL THE REEM REP. INSPECTED IT THAT WE WERE TOLD THE UNIT NEEDED MORE AIR FLOW.AFTER MOVING DECK CABNETS DIDNT HELP PREMIER MOVED THE UNIT. AS FOR 2012 SUMMER CHECK THE WEATHER, IT WASENT NEEDED.IN 2013 THE UINT DID NOT WORK.PREMIER WAS CALLED 3 TIMES WITH NO RESPONSE.I CALLED ANOTHER COMPANY AND GOT IT WORKING AND WAS TOLD IT STILL HAD LEAKS.IN 2014 THE UNIT NEEDED MORE WORK AT THAT POINT I HAD ENOUGH. I HAVE THE OLD UNIT AND COPIES OF THE BILLS FOR REPAIR & REPLACEMENT AND CAN SEND VIA E MAIL BY 10/714