This business is not BBB accredited.

Premier Furnace, Duct, & Chimney Cleaning

Additional Locations

Phone: (763) 757-0566 View Additional Phone Numbers 12572 224th Ct NW, Elk River, MN 55330


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Premier Furnace, Duct, & Chimney Cleaning include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Premier Furnace, Duct, & Chimney Cleaning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 24, 2002 Business started: 04/02/2001 Business started locally: 04/02/2001
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Linda Johnson, Owner Ken Johnson, Owner
Contact Information
Principal: Linda Johnson, Owner
Business Category

Duct Cleaning Air Duct Cleaning Heating Equipment & Systems Cleaning & Repair Electric Heating Elements Furnaces - Industrial Furnace Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Energy Conservation Products & Services Air Conditioning Repair Air Conditioning Systems - Cleaning Chimney Cleaning

Products & Services

According to the information provided by Premier Furnace & Duct Cleaning, Inc., this company offers full service furnace & duct and chimney cleaning, serving a 60 mile radius of Big Lake.

Industry Tips
Tips to Consumers for the HVAC Industry

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    12572 224th Ct NW

    Elk River, MN 55330 (763) 757-0566

  • THIS LOCATION IS NOT BBB ACCREDITED

    18581 224th Ave NW

    Big Lake, MN 55309 (763) 262-1787 (877) 933-2323

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: HAD A/C UNIT INSTALLED 8/5/10,NEVER WORKED WITHOUT BEING SERVICED BUY PREMIER NUMEROUS TIMES EVERY SUMMER.IN THE SUMMER OF 2013 THE UNIT DID NOT WORK, HAD PREMIER INSTALL A/C UNIT 8/5/10 MODEL 13AJA24AO1 WITH A COIL.THE UNIT HAD TO BE SERVICED NUMEROUS TIMES EACH YEAR ALSO HAD RHEEM REP. DAVE PEARSEN LOOK AT UNIT ON 7/21/11.I WAS TOLD THE UNIT HAD TO BE MOVED FROM UNDER THE DECK, WITCH PREMIER DID AND RECHARGED THE SYSTEM.THESUMMER OF 2013 THE UNIT FAILED TO COOL AGAIN!I THEN CALLED PREMIER AND NO RESPONCE SO I CALLED ANOTHER SERVICE TEC.HE FOUND 2 FITTINGS THAT WERE VERY BAD AND CHARGED THE UNIT AT MY COAST HE ALSO FELT THE UNIT HAD MORE LEAKS BUT WAS UNABLE TO FIND AT THAT TIME.THE SUMMER OF 2014 WAS THE SAME THING THE UINT WOULD NOT COOL! SO I HAD IT REMOVED AND REPLACED WITH A NEW ONE FOR $1834.31 ONLY 11.13 MORE THAN THE UNIT THAT PREMIER INSTALLED IN 2010 WITCH ON HIS INVOICE STATES A 10/YR WARANTEE ON UNIT & LABOR!

Desired Settlement: PAY FOR NEW UNIT

Business Response: Initial Business Response /* (1000, 13, 2014/09/10) */ *** See Attached *** Initial Consumer Rebuttal /* (3000, 15, 2014/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) PREMIER WAS CALLED IN XXXX X TIMES WITH NO RESPONSE! (REFERE TO LETTER SENT 8/4/13 Final Business Response /* (4000, 17, 2014/09/23) */ We are again responding to the customers resp onse to our answer to the complaint. He states that e called 3 times in 2013 and had no response from our compay...did he leave messages? We have yet to see statements from Rep. Dave Pears on, telling him the unit had to be moved,,which Premier had told him all along for proper air flow and that it can damage the unit. Also have not seen an invoice for new unit that another company installed and thirdly,,,where is unit Premier installed? The last time Premier was there was to move the unit in 2011...no contact in 2012 (unit must have been working) and then in 2013 had another company(who) to service it and then in 2014 had another company (who) install a new one and then want Premier to reimburse him? Premier feels that if the customer had listened to our technician and had the new one installed out from under the deck in the first place, there would have been no issues. Final Consumer Response /* (3000, 19, 2014/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) PREMIER INSTALLED THE UNIT THE SAME PLACE THE OLD UNIT WAS (IF IT SHOULDNT HAVE BEEN THERE IT SHOULD NOT HAVE BEEN INSTALLED THERE) IT WASENT UNTILL THE REEM REP. INSPECTED IT THAT WE WERE TOLD THE UNIT NEEDED MORE AIR FLOW.AFTER MOVING DECK CABNETS DIDNT HELP PREMIER MOVED THE UNIT. AS FOR 2012 SUMMER CHECK THE WEATHER, IT WASENT NEEDED.IN 2013 THE UINT DID NOT WORK.PREMIER WAS CALLED 3 TIMES WITH NO RESPONSE.I CALLED ANOTHER COMPANY AND GOT IT WORKING AND WAS TOLD IT STILL HAD LEAKS.IN 2014 THE UNIT NEEDED MORE WORK AT THAT POINT I HAD ENOUGH. I HAVE THE OLD UNIT AND COPIES OF THE BILLS FOR REPAIR & REPLACEMENT AND CAN SEND VIA E MAIL BY 10/714


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Premier Furnace, Duct, & Chimney Cleaning
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)