BBB Business Review

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This business is not BBB accredited.

HomePlace Furnace Ducts and Fireplace Cleaning

Phone: (651) 451-5800 Fax: (651) 451-4800 View Additional Phone Numbers 149 Thompson Ave E Ste 208, West Saint Paul, MN 55118 http://www.homeplacefurnace.com


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Description

With over 35 years of technical experience, Homplace is your local metro area duct cleaning, air conditioning and heating contractor.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HomePlace Furnace Ducts and Fireplace Cleaning include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

11 Customer Reviews on HomePlace Furnace Ducts and Fireplace Cleaning
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 11

Additional Information

BBB file opened: March 15, 1999 Business started: 08/01/1987 Business started locally: 08/01/1987 Business incorporated 12/31/1998 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Type of Entity

Corporation

Business Management
Mike Loman, Owner
Contact Information
Principal: Mike Loman, Owner
Business Category

Duct Cleaning Dryer Vent Cleaning Furnaces - Industrial Plumbers Air conditioning & Heating Contractors - Commercial Chimney Cleaning

Refund and Exchange Policy
We pledge to do the best job possible, and do so with the highest quality of service. Our goal is 100% satisfaction, and guarantee all of our work.
Service Area
7 county merto area
Alternate Business Names
Homeplace Furnace, Duct & Fireplace Cleaning Inc.
Products & Services

According to information provided by the business, they offer repair, replacement and cleaning services of the following: Air duct, Air conditioning, Heating, Fireplace and Chimney, Plumbing, Dryer vent, and Boiler services.


Customer Review Rating plus BBB Rating Summary

HomePlace Furnace Ducts and Fireplace Cleaning has received 4.53 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.