BenchMark Breeders, Inc.

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BBB Accreditation BBB Rating Business Contact and Profile Products and Services Customer Complaint History

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BBB Accreditation

BBB Rating

Based on BBB files, this business has a BBB Rating of B on a scale from A+ to F.

• 8 complaints filed against business

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Complaints to the BBB concern contract and customer service issues.

Complaints generally allege that dogs being sold as purebred are being shipped without their pedigree registration papers. Some customers have stated their attempts to contact the company via email and telephone calls were not successful.

The company has informed the Better Business Bureau that delays involving the paperwork are beyond their control. They have responded to most of the complaints presented to them by the BBB. In their responses, they have said the registration paperwork would be sent out within 4-6 weeks, although some complaints remain unresolved. The company has also not eliminated the basic cause of complaints.

Products and Services

According to information supplied by the company, they offer Canine training, behavioral consultant for problematic dogs, custom training needs for protection, confirmation and/or advance obedience, stud service - frozen, fresh-chilled semen, fund raiser for canine rescue, etc.

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 8 complaints about this company in the last 36 months, our standard reporting period. Of the total of 8 complaints closed in 36 months, 7 were closed in the last year.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report.

ID: 15002618
Report as of November 7, 2009 19:31
Copyright^© 2009 Better Business Bureau