BBB Business Review

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This business is not BBB accredited.

Minnesota Newfoundlands

209 N Elm St, Chaska, MN 55318 http://www.minnesotanewfoundlands.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Minnesota Newfoundlands include:

  • 8 complaint(s) filed against business
  • Failure to respond to 6 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Minnesota Newfoundlands include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 3
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Minnesota Newfoundlands
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: February 26, 2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Board of Animal Health
625 Robert St N, Saint Paul MN 55155
http://www.bah.state.mn.us
Phone Number: (651) 296-2942

Business Management
Owner/Manager, Owner/Manager
Contact Information
Principal: Owner/Manager, Owner/Manager
Business Category

Dog Breeders

Alternate Business Names
Bailey's Newfoundlands
Additional Information

BBB does not currently have a valid mailing address on file for this company. Complainants have alleged they received pets with undisclosed preexisting health conditions which led to them incurring unexpected veterinary bills. Customers who had this experience state the company failed to provide promised refunds or help out with vet bills. They also claim they didn't receive AKC paperwork as promised.

Other customers allege the company failed to follow up with them after they put down cash deposits on pups from future litters.

The company has responded to some complaints brought to their attention by BBB. They generally replied by contesting customer claims or stating they had already provided partial refunds. Other complaints remain unanswered.


Customer Review Rating plus BBB Rating Summary

Minnesota Newfoundlands has received 1.44 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.