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BBB Business Review

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BBB Accredited Business since

Target Corporation

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Phone: (800) 440-0680 View Additional Phone Numbers PO Box 9350, Minneapolis, MN 55440 http://www.target.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Target Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Target Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2478 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2478 complaints closed with BBB in last 3 years | 989 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 422
Billing/Collection Issues 87
Delivery Issues 239
Guarantee/Warranty Issues 142
Problems with Product/Service 1588
Total Closed Complaints 2478

Additional Complaint Information

According to information in BBB files Target.com has received consumer complaints concerning delivery and product issues. Consumers alleges non delivery and late delivery of products. Consumer also allege receiving defective and or damaged products.

Target.com has responded to consumer complaints presented by the BBB.

Customer Reviews Summary Read customer reviews

73 Customer Reviews on Target Corporation
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 3
Negative Experience 62
Total Customer Reviews 73

Additional Information

BBB file opened: December 01, 1980 Business started: 01/01/1962 in MN Business started locally: 01/01/1962
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Business Management
Tammy Getman, Sr Group Manager Brian Cornell, CEO Target.com Guest, Services
Contact Information
Principal: Tammy Getman, Sr Group Manager
Business Category

Department Stores

Refund and Exchange Policy
Target.com's return policy states purchases must be returned within 90 days with original receipt and must be new, unused, and contain all original packaging and accessories. Music, movies, video games, software, and collectibles can not be returned if opened. Some items are subject to a 15% restocking fee, including camcorders, digital cameras, portable DVD players, and portable electronics. Refund will be credited to the original credit card used to make purchase. Proper identification may be required to make return.
Alternate Business Names
Target Target Stores, Target Executive Offices Target.com
Products & Services

According to information supplied by the company, it operates as a department store offering the retail sale of household goods & furnishings, the retail sale of clothing & groceries, and a variety of other goods..


Customer Review Rating plus BBB Rating Summary

Target Corporation has received 3.63 out of 5 stars based on 73 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.