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BBB Business Review

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BBB Accredited Business since 12/31/1980

Target Corporation (Headquarters)

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(800) 440-0680View Additional Phone NumbersPO Box 9350, MinneapolisMN 55440-9350 Send email to Target CorporationView Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 12/31/1980

BBB has determined that Target Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Target Corporation's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2377 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

According to information in BBB files Target.com has received consumer complaints concerning delivery and product issues. Consumers alleges non delivery and late delivery of products. Consumer also allege receiving defective and or damaged products.

Target.com has responded to consumer complaints presented by the BBB.

Customer Complaints SummaryRead complaint details

2377 complaints closed with BBB in last 3 years | 727 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues397
Billing / Collection Issues122
Delivery Issues328
Guarantee / Warranty Issues65
Problems with Product / Service1465
Total Closed Complaints 2377

Customer Reviews Summary Read customer reviews

18 Customer Reviews Customer Reviews on Target Corporation

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 16
Total Customer Reviews 18 Customer Reviews

Additional Information

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BBB file opened: 12/01/1980Business started: 01/01/1962
Contact Information
Brian Cornell (CEO) Target.com Guest (Services)
Business Category

Department Stores

Products & Services

According to information supplied by the company, it operates as a department store offering the retail sale of household goods & furnishings, the retail sale of clothing & groceries, and a variety of other goods..

Refund and Exchange Policy

Target.com's return policy states purchases must be returned within 90 days with original receipt and must be new, unused, and contain all original packaging and accessories. Music, movies, video games, software, and collectibles can not be returned if opened. Some items are subject to a 15% restocking fee, including camcorders, digital cameras, portable DVD players, and portable electronics. Refund will be credited to the original credit card used to make purchase. Proper identification may be required to make return.

Alternate Business Names
Target.com, Target Stores, Target Executive Offices, Target
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

If you choose to do business with Target Corporation, please let them know that you contacted BBB for a Business Review.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.