BBB Business Review

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This business is not BBB accredited.

TruStone Financial Federal Credit Union

Additional Locations

Phone: (763) 544-1517 14601 27th Ave N STE 104, Plymouth, MN 55447

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for TruStone Financial Federal Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

1 Customer Review on TruStone Financial Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 28, 2004 Business started: 09/21/1939 Business started locally: 09/21/1939 Business incorporated 09/01/1939 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Commerce
85 7th Pl E Ste 500, Saint Paul MN 55101
Phone Number: (651) 539-1500

Type of Entity


Business Management
Tim Bosiacki, CEO Lori Baldwin, Executive Assistant Katie Grindeland, SVP Director of Marketing Nathan Grunzke, EVP Mortgage Operations Hans Iverson, COO Gary Maki, Director of Human Resources Jeffrey Rothmeyer, SVP Director of Commercial Lending Jeff Smrcka, SVP Director of Consumer Lending Steve Steen, CBO John Verplank, SVP Information Technology Phil Young, EVP General Counsel Dan Zaczkowski, CFO
Contact Information
Principal: Tim Bosiacki, CEO
Business Category

Credit Unions Mortgage Lender Investment Management Banking Services

Alternate Business Names
Teacher Federal Credit Union TFCU
Products & Services

TruStone Financial Federal Credit Union is a not-for-profit financial institution that provides a full line of banking services. TruStone Financial is committed to providing state-of-the-art, quality products and services to member-owners.
TruStone Financial offers free checking accounts with free Visa® Debit Cards, Free Online Banking with free Bill Pay, Health Savings Accounts (HSA), Personal Savings and Investments, Commercial Checking and Lending services, Visa Credit and Gift Cards, Home Mortgages and Loans for all your needs. Contact us today at 800.862.1998 or

Industry Tips
Financial Planning

Customer Review Rating plus BBB Rating Summary

TruStone Financial Federal Credit Union has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.