BBB Accredited Business since

TopLine Federal Credit Union

Additional Locations

Phone: (763) 391-9494 View Additional Phone Numbers 9353 Jefferson Hwy, Maple Grove, MN 55369 View Additional Email Addresses http://www.TopLinecu.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Since 1935, TopLine Federal Credit Union has been a member-owned financial
cooperative. That means that we are a banking institution that's safe, local
and, most importantly, owned and democratically controlled by our members.

As a member-owned financial services cooperative, our profits are returned to you, which means TopLine can offer competitive savings and loan rates, fewer and lower fees and a dedication to the highest levels of personal service


BBB Accreditation

A BBB Accredited Business since

BBB has determined that TopLine Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for TopLine Federal Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on TopLine Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 05, 1990 Business started: 01/01/1935 in MN Business started locally: 01/01/1935
Business Management
Vicki Erickson, AVP Marketing Mick Olson, Senior VP - Finance/CFO Tom Smith, Senior VP-Lending & CLO
Contact Information
Principal: Vicki Erickson, AVP Marketing
Business Category

Credit Unions

Products & Services

TopLine Federal Credit Union offers the following product(s): TopLine is a member-owned financial services cooperative, our profits are returned to you, which means TopLine can offer competitive savings and loan rates, fewer and lower fees and a dedication to the highest levels of personal service

Alternate Business Names
Como Northtown Community Credit Union Firstel Credit Union Firstel Federal Credit Union
Products & Services

According to information provided by TopLine Federal Credit Union has been a member-owned financial services cooperative. That means that we are a banking institution that's safe, local and, most importantly, owned and democratically controlled by you, our member-owners. As a member-owned financial services cooperative, our profits are returned to you, which means TopLine can offer competitive savings and loan rates, fewer and lower fees and a dedication to the highest levels of personal service.


Additional Locations

  • 4190 Vinewood Lane North

    Plymouth, MN 55442

  • 5221 Viking Drive

    Bloomington, MN 55435

  • 9353 Jefferson Hwy

    Maple Grove, MN 55369

  • 976 Lexington Pkwy N

    Saint Paul, MN 55103

  • 9790 Schreiber Terrace North

    Brooklyn Park, MN 55445

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/13/2016 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on TopLine Federal Credit Union
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)