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      Country
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          Find a Location

          TopLine Financial Credit Union has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • TopLine Financial Credit Union

              9353 Jefferson Hwy Maple Grove, MN 55369-4240

              BBB Accredited Business
            • TopLine Financial Credit Union

              4190 Vinewood Ln N Plymouth, MN 55442-1715

              BBB Accredited Business
            • TopLine Financial Credit Union

              9790 Schreiber Terrace North Brooklyn Park, MN 55445-2669

              BBB Accredited Business
            • TopLine Financial Credit Union

              976 Lexington Pkwy N Saint Paul, MN 55103-1101

              BBB Accredited Business
            • TopLine Financial Credit Union

              5221 Viking Drive Bloomington, MN 55435

              BBB Accredited Business

            Business ProfileforTopLine Financial Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/3/1993

            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to the information provided by TopLine Federal Credit Union they are a not-for-profit cooperative offers a complete line of personal and business financial services, as well as mortgage services, insurance and investments. 

            Products & Services

            TopLine is a member-owned financial services cooperative, our profits are returned to you, which means TopLine can offer competitive savings and loan rates, fewer and lower fees and a dedication to the highest levels of personal service

            Business Details

            This is a multi-location business.

            Find a Location

            TopLine Financial Credit Union has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • TopLine Financial Credit Union

                9353 Jefferson Hwy Maple Grove, MN 55369-4240

                BBB Accredited Business
              • TopLine Financial Credit Union

                4190 Vinewood Ln N Plymouth, MN 55442-1715

                BBB Accredited Business
              • TopLine Financial Credit Union

                9790 Schreiber Terrace North Brooklyn Park, MN 55445-2669

                BBB Accredited Business
              • TopLine Financial Credit Union

                976 Lexington Pkwy N Saint Paul, MN 55103-1101

                BBB Accredited Business
              • TopLine Financial Credit Union

                5221 Viking Drive Bloomington, MN 55435

                BBB Accredited Business
              BBB File Opened:
              7/5/1990
              Years in Business:
              88
              Business Started:
              9/1/1935
              Business Started Locally:
              1/1/1935
              Accredited Since:
              8/3/1993
              Business Management
              • Mick Olson, CEO
              • Vicki Erickson, Senior Vice President
              • Tom Smith, CEO
              Contact Information

              Principal

              • Vicki Erickson, Senior Vice President

              Customer Contact

              • Vicki Erickson, Senior Vice President
              Additional Contact Information

              Fax Numbers

              • (763) 391-0040
                Other Fax

              Email Addresses

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/26/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We purchased a second-hand car and got finance through the car dealer with Topline Financial. On our first payment, we were charged extra for "forced Insurance" as it took a few weeks for our ******************** to be transferred from the old car to the new car. Even though we have talked to Topline several times about this, had State Farm contact them several times about this, and had commitments from Topline phone operators that they will stop charging this "forced insurance", they are still taking out more than the agreed payments as a "forced insurance". We have bought multiple cars over our lifetimes, and this is the first time this has ever happened, and to be honest, it feels like a scam.We have tried to rectify this situation by talking to Topline phone operators and our ******************** rep multiple times, and even though we get assurances from Topline that they will stop charging us, every month they still charge us over the agreed repayments. Hence, I have come to make my first ever complaint to BBB.
              Read More

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dan R

              03/07/2023

              I got a car loan through them with a reference from metropolitan Ford. Worst banking mistake of my life. The only way I can make a payment is to come to the branch and pay cash. The closest branch is a 40 minute drive. It would be nice if the online payment system worked or they took debit cards over the phone, but that isn’t the case. Instead it takes a while before I have time to drive to the branch and sometimes on a Saturday I show up a couple minutes after the branch has shut down for the day. There is a worker there that likes to harass me whenever there is a late payment, Joe is his name and his supervisor is Anne. He is rude likes to start conversations off by sharing his opinions, give no solutions and then hangs up. One time even hung up just as I answered the phone. When he hangs up he reports it as me hanging up on him. His supervisor supports his gorilla tactics and his lack of customer care. Both should be fired in my opinion… I will say that since they like to share their opinions of calling me poor and full of excuses. The only bank that I know that doesn’t accept debit cards over the phone and has a broken online system. Thank you for the hassle and thank you for the harassment… please don’t ever call me again unless you have something positive to say.

              TopLine Financial Credit Union Response

              03/07/2023

              Dear **************,Thank you for sharing your concerns, TopLine Financial Credit Union values its members and your feedback. We strive to give our members the best experience and service possible. TopLine does offer alternative remote options in making your loan payment, rather than in-person at one of TopLines five branch locations, these include: through our online and mobile banking, establishing reoccurring electronic automatic payments from a TopLine account or another financial institution, setting up bill payment, or over the phone using your checking account and routing number. Additionally, we are part of the shared branching network, which allows you to visit another credit union closer to your location that is in the network to make your payment in-person; you can visit ********************************************************************** and input your location to identity another credit union (please note you will need to identify yourself as a TopLine Financial Credit Union member, provide your member account number and present a valid photo I.D.). We apologize for any inconvenience you have experienced. If you would like further assistance, please contact us at ************ or email ****************************** so that we can personally discuss your situation and help to resolve any outstanding questions. Your business is appreciated. Thank you for being a member-owner of TopLine.

              Local BBB

              BBB of Minnesota and North Dakota

              BBB Reports On

              BBB reports on known marketplace practices.

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