Customer ReviewsforBlaze Credit Union

I just spent a whole year working multiple jobs trying to save up money to take my travel companion, my elderly childhood dog, with me on one last big trip before she completely loses her eyesight. I invested a lot of money, time, and energy into this trip and i was finally ready to go.Bad luck struck as we are traveling in a country with corrupt police force. I ran into some of these unfortunate people on my second day in the country, and they proceeded to rob me. I had made the mistake of disclosing this detail to my bank when they had called me to confirm something else that was going on with my account.Since i had now disclosed what had happened to me, wanna know how this bank decided to react? To cancel the only source of money that i had, in a country where i had just been robbed for cash. I pleaded with them several times over the phone asking them not to do it. They were going to leave me stranded. They didnt listen.I was sleeping on a concrete floor for a week. My body hurt every day and i couldnt sleep. I cant afford to take transportation anywhere so i walk several miles a day in 90 degree weather to obtain the basic things that i need. Almost 3 weeks later, my home address still hasnt recieved the new copy. I push another call through to my bank, only to find out THEY NEVER EVEN CREATED A NEW CARD OR SENT IT! Now my financial situation is even more dire.Ive now gone a little over a week of only being able to afford to feed myself something small, once a day. I dont have the energy to walk around the city to get the things i need anymore. Im out of soap. I cant afford clean water. I've been here for a month now. Im out of time. Out of money. This bank literally pushed me into poverty in a foreign country. "To protect me". Highly do not recomend relying on them for anything. They had taken away every safe space that i had. I was told it wasnt personal but yet i felt incredibly violated and utterly failed by a system i thought i could trust.

In situations where the security of the account has knowingly been compromised, Blaze must balance protecting the assets of the member with giving the member access to their funds. On 02/05/2024, Blaze Credit Union received notification alerting us that the members online account access had been breached and new payees were added, which is why we had placed a call to her. Upon speaking with her, she notified us that she had been robbed and stated her debit card was out of her possession for a period of time and possibly compromised. Blaze followed current industry standard procedures placing a hold on the debit card and blocking access to online banking. We worked with the member to provide her access to funds by lifting the hold on her debit card long enough for her to withdraw the daily maximum allowed at an ATM over a two day span. The member stated she had a trusted individual who would be able to send the card to her in ****** if we would send it to the address on file, which we did. The new debit card was sent via ****** Tracking records show it was received at the address on file on 02/22/2024. A review of the account shows the new debit card is currently being used in ****** which leads us to believe the member is accessing her funds.

I have never had such a terrible experience. First they did not hold our two checks. Then they held our check for two weeks without telling me. They said that we had to call to have our third check released. Then when I did it still was held. I was charged fees for dishonored checks when the money was in the account. Blaze just denied them my money. Very sad that I opened an account with them.

Thank you for your feedback. When the check was deposited on 02/16/2024, a hold was placed on the funds adhering to Regulation CC, which all financial institutions must follow. The notice that the check was being held and when it would be released was printed on the transaction receipt, which the depositor signed to acknowledge the hold. A copy of the receipt was given to the depositor at the time of the transaction. Under Regulation CC, the reason the check hold was placed until 02/28/2024 was because the account was new with no other relationship(s) with Blaze. A review of your account showed that when you called in on 02/21/2024 regarding this situation, an associate made an exception, releasing the check hold early. In addition, all fees incurred were refunded. We sincerely hope that you continue your relationship with Blaze and give us the opportunity to assist you with your future financial needs.

Poor ever since the merger the web site works then doesn't work for days fix the problem before you loose customers me for 1 and my wife Cris and Ladrena R

Thank you for your feedback. We are sorry to hear you are frustrated with your experience at Blaze. Our priority remains to better the lives of our members and provide great service. We apologize for the recent account access issues on digital banking. With our recent merger, we can invest in new technology over the next year and provide a new digital banking experience this fall. We thank you for your ongoing membership and patience during this transition time.

We have been Hiway Federal Credit Union member for over 30 years. We have always received great customer service and rates.

Dear ******* and *****,Thank you for taking the time to post a review. We are so glad that we are meeting your expectations and thank you for your membership.

My husband and I have been with Spire / Blaze for 29 years. We have never had an issue. We were pre-approved for an auto loan on 1/11/24. It took us a month to find the right car. I contacted the gal that pre-approved us. She immediately replied back and said she was no longer with that credit union, but gave me info to contact someone else. Of course it was late on a Saturday, and everything was closed. I submitted everything I could via email. At 8:30 Monday morning I called the number she gave us. Got Jennifer on the phone from Blaze. Within twenty minutes or so, we had the loan documents to sign via email, and within an hour of originally placing the phone call, Jennifer called us back and the check was already printed and waiting for us at the branch! AMAZING CUSTOMER SERVICE! I am not a review person AT ALL, but this was an amazing experience once again! Thank you Jennifer and Blaze!!!!!!!!!

*******, we appreciate you taking the time to recognize the service youve received at Blaze. Thank you for your loyalty and being a member at Blaze, We will be sure to pass your review onto *****.

I was wrongfully charged by a streaming service numerous times resulting in an unknown overdraft, tried to reasonably comply with customer service on the mixup, even got my refund and paid this institution all refunds from the streaming service and they are making me pay off overdrafts that I didn’t even cause! Took them weeks just to get back to me and tell me there is nothing they can do but take me money. Blatant stealing from customers is very frowned upon blaze credit.

The credit union has reached out to the member directly to discuss his experience on two separate occasions. We left message both times asking him to contact us.

Horrible customer service and business practices. They provide you with inaccurate information to submit total loss claims and then hold you accounts hostage due to their own incompetence. Insurance submitted settlement documents via email (which I had been told was their preferred method); however after Hiway claiming they never received. I hand delivered to their St. Paul Office location. Their loan officer, Mr. K. Yang, gave me a whole slew of excuses as to what may have happened with admitting any liability. Some of which include, "their MNIT team filters through their emails and deems what is relevant and what isn't" and "they only except documents via fax". currently have 2 other loans through them which were all handled over email, which completely discredits Mr. Yang's statements. Today 11/17/2023 they have frozen my accounts, so I can't make timely payments on my other loans I have through them, feeling like they are forcing my loans into default, and ruining my credit. I was recently deemed disabled, and find this behavior unethical, disgusting and they need to make this right. A separate complaint has already been filed with the Attorney General's Office on this matter.

Hiway is prohibited from communicating with third parties on any matters pertaining to a consumers account. If you would like to speak with us directly, please, feel free to contact us at your earliest convenience at ************. Thank you.

A employee offered me a credit card said my credit was phenomenal and she thought I would be approved because my credit score had dramatically improved. Not sure if that helps her job or her promotion in any way but it gave me a negative hard hit on my credit and I got denied.DO NOT trust them!! They lied!

The *** of Retail Experience has reached out to the member directly to discuss her experience.