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          Find a Location

          City & County Credit Union has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • City & County Credit Union

              10653 Wayzata Blvd Minnetonka, MN 55305-1528

            • City & County Credit Union

              1 General Mills Blvd Golden Valley, MN 55426-1347

            Business ProfileCity & County Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            10653 Wayzata Blvd

            Minnetonka, MN 55305-1528

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            Email this Business

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            For more than 80 years, Mill City Credit Union has provided the right help at the right time to thousands of General Mills employees and their families. In October 2014, we opened our doors to exceptionally serve individuals in Carver, Hennepin, Meeker, McLeod, and Wright counties in Minnesota.

            Products & Services

            Mill City Credit Union offers a full range of services to help members successfully budget, borrow, invest or simply get through unexpected life events. Products include consumer deposit and loan accounts, first mortgage and home equity lending. A suite of e-services provide account access anywhere, any time. Check balances, view history, pay bills and deposit checks for free using your mobile device. Best yet, monitor and control debit card usage and spending on-the-go with Card Valet!


            Business Details

            This is a multi-location business.

            Find a Location

            City & County Credit Union has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • City & County Credit Union

                10653 Wayzata Blvd Minnetonka, MN 55305-1528

              • City & County Credit Union

                1 General Mills Blvd Golden Valley, MN 55426-1347

              Location of This Business
              10653 Wayzata Blvd, Minnetonka, MN 55305-1528
              Email this Business
              BBB File Opened:
              6/28/2006
              Years in Business:
              88
              Business Started:
              5/28/1935
              Business Started Locally:
              5/28/1935
              Alternate Business Name
              • Mill City Credit Union
              Business Management
              • Kent Greff, President
              • Danielle Arthur, Compliance Officer
              Contact Information

              Principal

              • Kent Greff, President

              Customer Contact

              • Danielle Arthur, Compliance Officer
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/03/2022

              Complaint Type:
              Product Issues
              Status:
              Answered
              In April 2022, I realized an online purchase of ****** was made to a company that was out of business. I disputed the charge in April 2022 with the ********** Services that support City & County Credit Union (CCCU) credit cards. I successfully demonstrated that the phone numbers on the web site do not work, and sending an email to the email on the web site is returned as undeliverable (https://**.basehockey.ca/pages/contact-**). Initially, the dispute was successful. Then CCCU reinstated the charge on 7/5/22 with no explanation. I called CCCU in July. They said they were having "computer problems", and would call me back in an hour. They did not. I called them a second time in July, they said I needed to write them. I sent them a letter via US Mail and sent them an email. Neither was replied to. They have been completely unresponsive, and the charge was never reversed a second time.
              Read More
              Read 2 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John J

              01/24/2024

              People really need to avoid CCCU. Their customer service staff is so robotic and not empowered to fix even the smallest of issues.I have a CCCU credit card I haven't used in maybe a year. I paid it off about a year ago but keep it as a backup card. Sometime last fall, apparently, a $16 charge was made by someone other than me. Because I don't use the card I don't find myself looking at the online account just in case someone made a $16 charge.Their robots refuse to help. It's "past the 60 days to report it". It's flipping $16 people, and now two months of late fees that are showing up on my perfect credit report.In my world, where I've employed numbers of customer service staff, they are empowered to "fix the problem", "take care of the customer", especially when it's clearly not just some random "they won't pay" situation. But no, CCCU hired robots without any discretion, who for $16 is willing to anger and throw away someone who's paid them thousands in fees and an auto loan.Is it worth it, CCCU?

              City & County Credit Union Response

              01/25/2024

              We value you as a member of City & County Credit Union. Your concerns have been reviewed and listened to.

              An email was received through our online banking contact function when the credit union opened the morning of January 24, **** at 7:00 am.  This was the first notification of the situation. The issue was escalated and at 9:37 am the same day it was documented that the determination to credit the account had been made. 

              Based on the regulations, consumers do only have 60 days from the date of the statement to dispute transactions made via credit card.  This notification was outside that timeframe so the answer that was provided was accurate, however, is not what was most beneficial for you, our member. 


              As of the time of this response, the late fee and charge have been removed from your account. We apologize for the inconvenience you experienced.

              Read 1 More Customer Review

              Local BBB

              BBB of Minnesota and North Dakota

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