BBB Business Review

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This business is not BBB accredited.

Pearson Education

Phone: (952) 681-3967 Fax: (952) 681-3161 View Additional Phone Numbers 5601 Green Valley Dr Ste 220, Bloomington, MN 55437 View Additional Email Addresses http://www.pearsoned.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pearson Education include:

  • Failure to respond to 4 complaint(s) filed against business

Factors that raised the rating for Pearson Education include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

125 complaints closed with BBB in last 3 years | 62 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 21
Delivery Issues 16
Guarantee/Warranty Issues 12
Problems with Product/Service 68
Total Closed Complaints 125

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Pearson Education
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 16, 1991 Business started: 03/01/1962 Business started locally: 03/01/1962
Business Management
Adam Gaber, V.P. Public Relations Carol Johnson, Administrative Asst Cordell Jung, Manager Christy M Nelson, Contracts Administrator
Contact Information
Principal: Adam Gaber, V.P. Public Relations
Customer Contact: Christy M Nelson, Contracts Administrator
Business Category

Correspondence Schools

Alternate Business Names
GED Testing Service LLC NCS Pearson Inc Pearson Assessments Pearson Educational Measurement Pearson NCS Pearson Vue
Products & Services

Pearson Education offers digital and print educational testing and publishing, serving educational programs in all subjects from preK-12 through higher education and on into professional life.


Customer Review Rating plus BBB Rating Summary

Pearson Education has received 1 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.