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          Sletten Interior Solutions, LLC has 1 locations, listed below.

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            Business ProfileforSletten Interior Solutions, LLC

            Bathroom Remodel
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/21/2012

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            According to information provided by Sletten Interior Solutions, this company offers kitchen & bath remodeling and design as well as any general home improvement. Also commercial tenant space build-outs and restaurant contracting.

            Products & Services

            Delta, Toto, Hanex, Kohler

            Business Details

            BBB File Opened:
            3/9/2007
            Years in Business:
            17
            Business Started:
            9/6/2006
            Business Started Locally:
            9/6/2006
            Business Incorporated:
            3/6/2009
            Accredited Since:
            12/21/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mark Sletten, Owner
            Contact Information

            Principal

            • Mark Sletten, Owner

            Customer Contact

            • Mark Sletten, Owner
            Additional Contact Information

            Fax Numbers

            • (651) 222-6875
              Primary Fax

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/19/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Mark Sletten of Sletten Interiors was hired to install a kitchen backsplash, replace a bathroom floor and sand a small amount off the bottom of my front door. I signed a contract with him on 3/15 and mailed him a check for $2500. He stated the work would be completed 4/5 - 4/16. I sent him a link via email to the tile I had picked out for my backsplash (from Menards at .98 a tile) and later sent him an email for the tile I picked out at The Tile Shop. On 4/5 when I hadn't heard from Mr. Sletten, I sent an email asking him if he would still be starting work today. He replied that the tile wasn't in (didn't say which tile) and he would hope to start Friday 4/9. On 4/8 he sent me an email stating he had a guy out sick so he wouldn't be able to make it until the next day after lunch. He showed up on 4/9 around 1pm and I noticed he brought the wrong tile for my backsplash. He brought a 3x6 tile. I told him I picked out a 3x12 tile and reminded him that I sent him a picture of it and a link to the actual tile. He went back to the store and returned about an hour later with again the wrong tile. This time he brought a 4.25 x 12.25. At this point I just said to go ahead and install that. He put up the tile and then said he would return the following week to grout it. The following week he said his truck broke down and he still had people out sick and wouldn't probably return until the next week. When I asked him at the end of the week about starting the job on Monday, I also mentioned that a few of the tiles he placed were not straight and needed to be reseated. He then responded with "You know what just forget it". His intentions were not to return and finish the job he was paid for. All of my conversations with Mr. Sletten are via email
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joshua N

            05/01/2021

            Services were sub par, high priced, and work was incredibly slow. Poor communication. Mark came out and quoted a project for $17k on a remodel of our only small bathroom that was broke (and needed a remodel anyway). I had remodeled the bathroom at our previous house, so I have a good handle on what is involved, but we were too busy to take it on ourselves. I solicited 5 or 6 bids and Mark's seemed the most professional but also the highest cost. I highlighted that this was our ONLY bathroom and speed was the utmost priority and that ideally I would like the project done in like weeks not months. Mark didn't express much concern over timeline. Now there were some materials shortages, and COVID and whatever, but it was just excuse after excuse, with sometimes no one showing up for a month at a time. And the strong impression was this project just wasn't organized or a priority. They didn't start for over 5 weeks, and when called on it, I was told that the timeline we discussed was for starting the project, not finishing it. I wish I had recorded our initial conversation, because it seemed he took crummy notes and then later reinterpreted them to suit his needs. Nearly 2 months into the project he expressed surprise this was our only bathroom and sort of sheepishly asked what we had been doing in the meantime (going to neighbors houses we are friends with). How that CORE piece of information I had stressed repeatedly during our first few meetings had slipped his mind, I have no idea. He the said he would hurry to finish. Then no one showed up for 3 straight weeks. We nearly fired him about three different times, including in mid JAN promising to have the shower done by Valentine's day (we hired him first week of OCT). Needless to say that deadline was totally missed by a month or more. Moreover key elements discussed during the planning stage were simply forgotten by him (tile wainscoting), and then when asked about them several months in he had to scramble. Early on in late OCT he had stressed the need for us to drop everything and go pick out tile so he could order it and have it there by mid NOV. Then MONTHS later when he was actually ready to install the tile (JAN), the project again had to go on hold because he had not ordered it yet... This is despite repeatedly asking him if he needed us to order tile, or front cash for materials to speed things along (not sure if he was having cashflow issues or what). Anyway, once the project was 95% done, they just had to install a glass divider (another element he had forgotten about). So that was another several weeks, then when they came to install it, they had cut it for the wrong side of the room, the side away from the shower...so more weeks to completion. By this point I couldn't even talk to him because I was so angry, but firing him when we were 98% seemed pointless. Anyway, I left it in my wife's hands, who he then took advantage of. Telling her he was giving us a "$1000 discount" for all the hassle, while charging her $300 more than the estimate and payment plan we had agreed on. This is despite us generally picking cheaper materials than were in his estimate and giving him wide latitude on specific choice just to try and speed things along. Hiring Mark was one of the 3-5 biggest mistakes I have made in my entire life. Worse than some car accidents I got into in my teens or that time I bought a super expensive bike right before we had a kid and I mostly stopped biking. The stress related to this has probably literally taken 6 months off of my life expectancy. I am serious.

            Local BBB

            BBB of Minnesota and North Dakota

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