BBB Accredited Business since

AMEK Custom Builders

Phone: (952) 888-1200 Fax: (952) 884-6684 9340 James Ave S, Bloomington, MN 55431 http://www.amekinc.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that AMEK Custom Builders meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AMEK Custom Builders include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AMEK Custom Builders
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 22, 1999 Business started: 01/01/1996 Business started locally: 01/01/1996
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Andrew Schmidt, CEO Jocelyn France, Owner Mark Schmidt, Owner Matthew M. Schmidt, Owner Paul Schmidt, Owner Peter Thorpe, Owner
Contact Information
Principal: Andrew Schmidt, CEO
Customer Contact: Matthew M. Schmidt, Owner
Business Category

Contractors - General Home Builders

Products & Services

According to the information provided by AMEK Construction, Inc., this company is a custom builder of Homes and also does remodeling, exteriors work.

Industry Tips
Remodeling your home

Additional Locations

  • 9340 James Ave S

    Bloomington, MN 55431 (952) 888-1200

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/15/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Painted new garage door and ceder trim orange not "wood" stain as ordered ....just replace with new door and trim See summary

Desired Settlement: Replace the ruined door and trim.....

Business Response: Initial Business Response /* (1000, 5, 2015/12/11) */ On 11/25/14, the specifications for the garage door were approved by the customer via email. The specifications clearly indicated that the door would be steel. About 6 months later, the customer indicated he wanted the garage door to be gel stained to match the front door. Unfortunately, this is only possible with a fiberglass garage door, not a steel door. AMEK agreed to paint the garage door to match the color of the front door as closely as possible. The customer was unhappy with the resulting product. AMEK offered to repaint the garage door and trim to try and get a closer match, but the client refused and would only be satisfied with a brand new door and trim. We find this demand unnecessary and ultimately inadequate to provide a better color match than has already been obtained. Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) AMEK neglected key information within their response. Upon initiating the contract, we stated we would like a garage door fabricated to look like wood. Prior to selecting the garage door on 11/25/14, AMEK verbally verified the door was compatible with the gel stained used on the front door so they'd match. Our intentions of gel staining were re-iterated in March, July, and early August. We were completely unaware a latex paint had been chosen by AMEK until the door had been painted. We were not informed the garage door could not be stained until an email dated 10/7/2015. The replacement of the garage door was negotiated as a way to end this contract for us. AMEK walked away from this contract prior to completion and customer satisfaction. We had agreed to settle for the garage door and take it upon ourselves to contract with another firm the rest of the work. I'd like to add the cost of these repairs (staining patio door, fixing loose window trim, replacing cedar garage trim--mistakenly painted by AMEK, painting patio door trim to match) to this complaint. We'd like to add that the 10/7/2015 referenced a doll ar amount of 861.94 was to be refunded. I'd like to add that to this claim. Overall the quality of the work was poor. Another examples of miscommunication occurred where AMEK neglected to identify they would no longer taking the old shutters off the house. My siding removed was discarded prior to removing the shutters. Now, there are mismatched patches to fill in where the shutters were removed. This will now something I will have to live with. AMEK has done nothing to settle this contract. AMEK has not initiated a contact with us since last January and left the contract only 80% finished. All attempts for completion have been customer oriented. I want to be able to achieve a fair settlement as quickly as possible. Final Consumer Response /* (2000, 20, 2016/01/15) */ Final Business Response /* (4000, 19, 2016/01/15) */ We will issue a refund check in the amount of $861.94 immediately.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on AMEK Custom Builders
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)