BBB Accredited Business since
Phone: (952) 888-1200 Fax: (952) 884-6684 9340 James Ave S, Bloomington, MN 55431
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A BBB Accredited Business since
BBB has determined that AMEK Custom Builders meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AMEK Custom Builders include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementAndrew Schmidt, CEO Jocelyn France, Owner Mark Schmidt, Owner Matthew M. Schmidt, Owner Paul Schmidt, Owner Peter Thorpe, Owner
Contractors - General Home Builders
Products & Services
According to the information provided by AMEK Construction, Inc., this company is a custom builder of Homes and also does remodeling, exteriors work.
Industry TipsRemodeling your home
9340 James Ave S
Bloomington, MN 55431 (952) 888-1200 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Painted new garage door and ceder trim orange not "wood" stain as ordered ....just replace with new door and trim See summary
Desired Settlement: Replace the ruined door and trim.....
Business Response: Initial Business Response /* (1000, 5, 2015/12/11) */ On 11/25/14, the specifications for the garage door were approved by the customer via email. The specifications clearly indicated that the door would be steel. About 6 months later, the customer indicated he wanted the garage door to be gel stained to match the front door. Unfortunately, this is only possible with a fiberglass garage door, not a steel door. AMEK agreed to paint the garage door to match the color of the front door as closely as possible. The customer was unhappy with the resulting product. AMEK offered to repaint the garage door and trim to try and get a closer match, but the client refused and would only be satisfied with a brand new door and trim. We find this demand unnecessary and ultimately inadequate to provide a better color match than has already been obtained. Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) AMEK neglected key information within their response. Upon initiating the contract, we stated we would like a garage door fabricated to look like wood. Prior to selecting the garage door on 11/25/14, AMEK verbally verified the door was compatible with the gel stained used on the front door so they'd match. Our intentions of gel staining were re-iterated in March, July, and early August. We were completely unaware a latex paint had been chosen by AMEK until the door had been painted. We were not informed the garage door could not be stained until an email dated 10/7/2015. The replacement of the garage door was negotiated as a way to end this contract for us. AMEK walked away from this contract prior to completion and customer satisfaction. We had agreed to settle for the garage door and take it upon ourselves to contract with another firm the rest of the work. I'd like to add the cost of these repairs (staining patio door, fixing loose window trim, replacing cedar garage trim--mistakenly painted by AMEK, painting patio door trim to match) to this complaint. We'd like to add that the 10/7/2015 referenced a doll ar amount of 861.94 was to be refunded. I'd like to add that to this claim. Overall the quality of the work was poor. Another examples of miscommunication occurred where AMEK neglected to identify they would no longer taking the old shutters off the house. My siding removed was discarded prior to removing the shutters. Now, there are mismatched patches to fill in where the shutters were removed. This will now something I will have to live with. AMEK has done nothing to settle this contract. AMEK has not initiated a contact with us since last January and left the contract only 80% finished. All attempts for completion have been customer oriented. I want to be able to achieve a fair settlement as quickly as possible. Final Consumer Response /* (2000, 20, 2016/01/15) */ Final Business Response /* (4000, 19, 2016/01/15) */ We will issue a refund check in the amount of $861.94 immediately.