BBB Accredited Business since
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Advanced Exteriors Inc. is a locally owned company. Advanced was established by the current owner Chad Markus in 1993. Advanced has over 4000 satisfied customers and provide references.
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A BBB Accredited Business since
BBB has determined that Advanced Exteriors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Advanced Exteriors, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementChad Markus, Owner/President
Contractor - Remodel & Repair Gutters & Downspouts Contractors - Gutters Home Improvements Contractor - Insulation Contractor - Spray Foam Insulation Contractor - Roofing Spray Foam Insulation Patio & Deck Builders Roof Decks Roofing Contractors Siding Contractors Ventilating Contractors Construction & Remodeling Services Remodeling Services Windows - Installation & Service Home Repair & Maintenance Leak Detection Windows & Doors - Installation & Service Windows Hail Repair Insulation Removal Building Restoration & Preservation Contractors - General
Service AreaAdvanced Exteriors, Inc. provides their services in MINNESOTA.Advanced Exteriors, Inc. provides their services in ANDOVER, ANOKA, BETHEL, BLAINE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, CEDAR, CEDAR E BETHL, CEDAR EAST BETHEL, CHAMPLIN, CIRCLE PINES, COLUMBIA HEIGHTS, COLUMBIA HTS, COON RAPIDS, CORCORAN, CROWN COLLEGE, CRYSTAL, CRYSTAL BAY, DAYTON, EAST BETHEL, EDEN PRAIRIE, EDINA, EXCELSIOR, FORT SNELLING, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMEL, HILLTOP, HOPKINS, INDEPENDENCE, LANDFALL VILLAGE, LANDFALL VLG, LINO LAKES, LONG LAKE, LORETTO, MAPLE GROVE, MAPLE PLAIN, MEDICINE LAKE, MEDINA, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUND, NAVARRE, NEW HOPE, NOWTHEN, OAK GROVE, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, ORONO, OSSEO, OTSEGO, PINE SPRINGS, PLYMOUTH, RAMSEY, RICHFIELD, ROBBINSDALE, ROGERS, SAINT ANTHONY, SAINT BONIFACIUS, SAINT FRANCIS, SAINT LOUIS PARK, SAINT PAUL, SPRING LAKE PARK, SPRING LK PK, SPRING PARK, ST BONIFACIUS, ST LOUIS PARK, STILLWATER, W LAKELAND, WAYZATA & WEST LAKELAND, MN.
Products & Services
According to information provided by the business, Advanced Exteriors specializes in window, siding, roofing and door replacement. They also offer attic insulation, gutters and gutter covers.
Industry TipsAttic Radiant Barriers Foreclosure Services Remodeling your home Storm Damage Repair/Restoration
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
7000 57th Ave N STE 122
Minneapolis, MN 55428 (763) 537-5117 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: On May 35,2014 I hired Advanced Exteriors to fix my frozen pipes in kitchen-they put foam around pipes and first cold day we had my hot water pipe fro I have made over a dozen calls to owner and Frank *******(project mgr) and they will not answer or return my calls-I've threatened to call BBB and they said "go ahead, we did what we said we would do" Is there any recourse I can take? I am a 76 year old sr citizen and on a fixed limited budget. They charged me $1300 and my pipes still froze. I can't afford to hire another company to fix this problem. Please help me
Desired Settlement: I would like to have company fix this problem or return some of my money. Thank you for your help in this matter-they have been very rude to me -lack customer service tact. I will be going into another winter worrying about my pipes freezing.
Business Response: Initial Business Response /* (1000, 5, 2015/06/30) */ Advanced Exteriors was hired by ********* to insulate the water pipes in an area in her basement. Advanced Exteriors insulated the pipes in the basement as outlined in the contract. Last winter when we had an extended period of sub zero weather ********* called our office irate that upon returning home from a vacation her pipes were frozen. She wanted Advanced to fix her frozen pipes. I explained to her that we did not make any guarantee that her pipes would never freeze and that we performed the work she had requested of Advanced Exteriors. I have spoken to ********* several times and she even apologized for yelling and screaming at me when she first called. I explained to her that Frank (the person she was dealing with) was laid up with a broken ankle at the time but would be willing to come out and see if there was anything else we could do to help her. Frank has called ********* back several times and in fact was going to stop out at one point but ********* said it was not a good time. **** did call again last week and had not received a call back as of the time I received this complaint. However, Frank has spoke with her and set up a time the first week in July to go out and see if there is anything else we can do to help her. There is no way for us to guarantee she wont get frozen pipes when there is sub zero weather.
Customer Reviews Summary