BBB Accredited Business since

Central Insulation

Additional Locations

Phone: (952) 442-2982 Fax: (952) 442-4118 PO Box 28, Waconia, MN 55387 http://www.centralinsulation.net


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Central Insulation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Central Insulation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Central Insulation
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 01, 1985 Business started: 01/01/1974 Business started locally: 01/01/1974
Type of Entity

Limited Liability Company (LLC)

Business Management
Larry Plocher, Owner Ronald Petersen, Owner/Manager
Contact Information
Principal: Larry Plocher, Owner
Business Category

Contractor - Insulation Contractor - Spray Foam Insulation

Service Area
Central Insulation provides their services in AFTON, ANDOVER, ANOKA, ARDEN HILLS, BAYPORT, BLAINE, BLMNG PRAIRIE, BLOOMING PRAIRIE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BURNSVILLE, CENTERVILLE, CIRCLE PINES, COLUMBIA HEIGHTS, COLUMBIA HTS, COLUMBUS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CROWN COLLEGE, CRYSTAL, DELLWOOD, EAGAN, EDEN PRAIRIE, EDINA, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FOREST LAKE, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMEL, HASTINGS, HILLTOP, HOPKINS, HUGO, INVER GROVE, INVER GROVE HEIGHTS, LAKE ELMO, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, MAHTOMEDI, MAPLE GROVE, MAPLE LAKE, MAPLEWOOD, MARINE ON SAINT CROIX, MARINE ST CRX, MEDICINE LAKE, MEDINA, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUND, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NEW BRIGHTON, NEW HOPE, NEWPORT, NO OAKS, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NOWTHEN, OAK GROVE, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, OSSEO, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RICHFIELD, ROBBINSDALE, ROSEVILLE, SAINT ANTHONY, SAINT BONIFACIUS, SAINT LOUIS PARK, SAINT PAUL, SAINT PAUL PARK, SHAKOPEE, SHOREVIEW, SILVER CREEK, SOUTH SAINT PAUL, SOUTH ST PAUL, ST ANTHNY VLG, ST ANTHONY, ST ANTHONY VILLAGE, ST BONIFACIUS, ST LOUIS PARK, ST PAUL PARK, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, W LAKELAND, W SAINT PAUL, W ST PAUL, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP & WOODBURY, MN.
Alternate Business Names
Central Insulation & Weatherization Central Systems, LLC
Products & Services

According to the information provided by Central Insulation, this company specializes in blow and blanket insulation for residential and commercial customers.

Industry Tips
Attic Radiant Barriers

Customer Review Rating plus BBB Rating Summary

Central Insulation has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 9835 State Highway 284

    Waconia, MN 55387 (952) 442-2982

  • PO Box 28

    Waconia, MN 55387

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/8/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Mr. ******* guaranteed his product and installation would prevent future issues. Mr. ******* guaranteed that we would have no further ice damming issues if we used the "more expensive" product. The product was installed in this winter when ice damns were present. Once the insulation was installed we had the nice dams professionally removed. However, on March 8, 2014 we discovered new ice damns on the eves of the house. I contacted Central Insulation with no response. I have since sent photographic proof which is being disputed by ***** as not knowing exactly when the photos were taken. The photos are clearly date stamped when they were taken. He is not willing to provide a solution to the problem. He made a guarantee in person (and I have witnesses who were present) that he would prevent ALL ice damning.

Desired Settlement: Would like for the situation to be made right.

Business Response: Initial Business Response /* (1000, 8, 2014/08/27) */ ***Corresponding documents attached. Enclosed are copies of letters, etc. sent to ****** ***** from our company. Including copy of her NSF check for 1/2 down. The owner made several calls about this issue- with no response. She claims never got any of the calls. Although banks always notify you about returned checks- so she had to have gotten one - and still never contracted us. Her check only had A. ***** on it - no address. Sent her several invoices for balance due, along with NSF chg for returned check. We finally went to her bank and were able to with draw funds from NSF check into a cashier's check form. She had to have seen this activity on her bank account- and still never contacted us. Claims she never received any invoices. These were sent to the ***** ***** *********** address. Never returned as undeliverable. Saw an envelope that had her Wayzata address- so sent a certified letter there and to her Minneapolis address. Both returned as undelivered after attempts. So her stating that we never sent anything to correct in Wayzata is a lie. Her original proposal was sent to Mpls. Address- and she had to have gotten it to sign and accept bid sent. She claims she only got invoices, when she went recently to check on home, and found mail 5 months later; Only reason she called then was because she had to have gotten notice about court date of August 14th in Minneapolis. She claims work not done correctly-and had called us about the issue in March. Office never received any calls from her about issues. Only claiming this issue 5 months later because of court notice. You can see how many times we tried to contact her with no responses. There is no way an ice dam could have formed between Feb. 14th and March. Any questions on this can be answered by myself/***** ********** office manager, or ***** *******- the owner at XXX-XXX-XXXX between the hours of 8 AM and 4 PM. Respectfully, ***** ********* Office Manager Central Insulation LLC 9835 State Hwy 284 Waconia, MN XXXXX


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Central Insulation
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
Fusion Chart
Fusion Chart