BBB Accredited Business sinceAdditional Locations
Phone: (952) 442-2982 Fax: (952) 442-4118 PO Box 28, Waconia, MN 55387
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A BBB Accredited Business since
BBB has determined that Central Insulation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Central Insulation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementLarry Plocher, Owner Ronald Petersen, Owner/Manager
Contractor - Insulation Contractor - Spray Foam Insulation
Service AreaCentral Insulation provides their services in AFTON, ANDOVER, ANOKA, ARDEN HILLS, BAYPORT, BLAINE, BLMNG PRAIRIE, BLOOMING PRAIRIE, BLOOMINGTON, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BURNSVILLE, CENTERVILLE, CIRCLE PINES, COLUMBIA HEIGHTS, COLUMBIA HTS, COLUMBUS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CROWN COLLEGE, CRYSTAL, DELLWOOD, EAGAN, EDEN PRAIRIE, EDINA, EXCELSIOR, FALCON HEIGHTS, FALCON HGTS, FOREST LAKE, FRIDLEY, GOLDEN VALLEY, GREENWOOD, HAM LAKE, HAMEL, HASTINGS, HILLTOP, HOPKINS, HUGO, INVER GROVE, INVER GROVE HEIGHTS, LAKE ELMO, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LAUDERDALE, LINO LAKES, LITTLE CANADA, MAHTOMEDI, MAPLE GROVE, MAPLE LAKE, MAPLEWOOD, MARINE ON SAINT CROIX, MARINE ST CRX, MEDICINE LAKE, MEDINA, MENDOTA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINNEAPOLIS, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MINNETRISTA, MOUND, MOUNDS VIEW, MOUNDSVIEW, N SAINT PAUL, NEW BRIGHTON, NEW HOPE, NEWPORT, NO OAKS, NORTH OAKS, NORTH SAINT PAUL, NORTH ST PAUL, NOWTHEN, OAK GROVE, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, OSSEO, PINE SPRINGS, PLYMOUTH, PRIOR LAKE, RAMSEY, RICHFIELD, ROBBINSDALE, ROSEVILLE, SAINT ANTHONY, SAINT BONIFACIUS, SAINT LOUIS PARK, SAINT PAUL, SAINT PAUL PARK, SHAKOPEE, SHOREVIEW, SILVER CREEK, SOUTH SAINT PAUL, SOUTH ST PAUL, ST ANTHNY VLG, ST ANTHONY, ST ANTHONY VILLAGE, ST BONIFACIUS, ST LOUIS PARK, ST PAUL PARK, STILLWATER, SUNFISH LAKE, VADNAIS HEIGHTS, VADNAIS HTS, W LAKELAND, W SAINT PAUL, W ST PAUL, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP & WOODBURY, MN.
Alternate Business NamesCentral Insulation & Weatherization Central Systems, LLC
Products & Services
According to the information provided by Central Insulation, this company specializes in blow and blanket insulation for residential and commercial customers.
Industry TipsAttic Radiant Barriers
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
9835 State Highway 284
Waconia, MN 55387 (952) 442-2982 Directions
PO Box 28
Waconia, MN 55387
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: Mr. ******* guaranteed his product and installation would prevent future issues. Mr. ******* guaranteed that we would have no further ice damming issues if we used the "more expensive" product. The product was installed in this winter when ice damns were present. Once the insulation was installed we had the nice dams professionally removed. However, on March 8, 2014 we discovered new ice damns on the eves of the house. I contacted Central Insulation with no response. I have since sent photographic proof which is being disputed by ***** as not knowing exactly when the photos were taken. The photos are clearly date stamped when they were taken. He is not willing to provide a solution to the problem. He made a guarantee in person (and I have witnesses who were present) that he would prevent ALL ice damning.
Desired Settlement: Would like for the situation to be made right.
Business Response: Initial Business Response /* (1000, 8, 2014/08/27) */ ***Corresponding documents attached. Enclosed are copies of letters, etc. sent to ****** ***** from our company. Including copy of her NSF check for 1/2 down. The owner made several calls about this issue- with no response. She claims never got any of the calls. Although banks always notify you about returned checks- so she had to have gotten one - and still never contracted us. Her check only had A. ***** on it - no address. Sent her several invoices for balance due, along with NSF chg for returned check. We finally went to her bank and were able to with draw funds from NSF check into a cashier's check form. She had to have seen this activity on her bank account- and still never contacted us. Claims she never received any invoices. These were sent to the ***** ***** *********** address. Never returned as undeliverable. Saw an envelope that had her Wayzata address- so sent a certified letter there and to her Minneapolis address. Both returned as undelivered after attempts. So her stating that we never sent anything to correct in Wayzata is a lie. Her original proposal was sent to Mpls. Address- and she had to have gotten it to sign and accept bid sent. She claims she only got invoices, when she went recently to check on home, and found mail 5 months later; Only reason she called then was because she had to have gotten notice about court date of August 14th in Minneapolis. She claims work not done correctly-and had called us about the issue in March. Office never received any calls from her about issues. Only claiming this issue 5 months later because of court notice. You can see how many times we tried to contact her with no responses. There is no way an ice dam could have formed between Feb. 14th and March. Any questions on this can be answered by myself/***** ********** office manager, or ***** *******- the owner at XXX-XXX-XXXX between the hours of 8 AM and 4 PM. Respectfully, ***** ********* Office Manager Central Insulation LLC 9835 State Hwy 284 Waconia, MN XXXXX
Customer Reviews Summary