Customer ReviewsforUniversal Acceptance Corporation

My car's been broke down since September 17th my whole engine is being replaced by CarHop it's been 2 months now and it is November 22nd I lost my job they haven't offered me anything in a replacement any help or even a car off the lot so they didn't come out of pocket still been making my payment so next month I can't make my payment so now I have to do a voluntary repo with my car still in the shop how far is that to treat your customers like c*** and make them feel like they're not good enough to even make a payment or even put it on the back burner you guys treat your customers like nothing you guys just want the money what a great business you guys are you guys should be shut down you guys don't take care of your customers all you do is make more headaches for everybody so they don't have what they have you take it you that everybody suffer that's how you guys make your money you guys are crooks I wish nothing but the best for you guys but you guys you do everything wrong for everybody everybody get screwed over there's so many complaints and I wish you guys get shut down I wish you guys get sued I just need a **** car to get to work so I can make my next month's payment you guys can't even do that you guys are selfish people you guys don't even offer that because you guys don't care about nobody but yourself and money that's it I want you guys to get shut down I wish nothing but the worst now good luck

Hi Riannon - Thanks for your feedback. We take vehicle quality and customer service very seriously, so we are concerned and want to help. Please understand that, to ensure your privacy, we cannot disclose specific details about your account in this posting, however our records indicate that we have been working toward a resolution with you and your vehicle is ready to be picked up. If you would like to discuss further, please call our Tacoma store directly at ************ or email [email protected] CarHop