Customer ReviewsforSecurian Financial Group, Inc.

they are the worst, I have called so many numbers for them and tried my sign-ins for the online system. NOTHING there is nobody there!

Thank you for this consumer feedback notification. We will respond directly to the customer. We are unable to provide details of our response on the Better Business Bureau public website, in keeping with state and federal privacy laws and to protect the privacy of our customer.

Horrible. Needed to extract some money for an emergency situation. First, with a direct deposit to my bank which didn't happen and they blamed the bank. Then, I called and requested a check which wS supposedly sent to me but I just never got it. They wanted to send another one. I'm waiting a few more days, but if it doesnt show up, will ask for proof they even sent it. This is ridiculous. The customer service representative wouldn't confirm a date, just said she was going off the date I requested it. How are these people in business?

Thank you for this consumer feedback. We will respond directly to the customer. We are not able to provide our response on the Better Business Bureau public website in keeping with state and federal privacy laws and to protect the privacy of our customer - KK.

Actually I can't comment on their customer service since none of their phone numbers work. Everytime I call I get a "Your call can't be completed at this time, please try again later." I get this on every phone number I can find for them so I sent an email to them using a link on their website and got an error message.

Thank you for providing this information. Due to state and federal privacy laws and to protect the privacy of our customer, we are unable to respond via the Better Business Bureau public website. Please contact us at ************** with additional information so we can respond directly.

Horrible, horrible service. Please don't consider them for life insurance. I enrolled with them in the fall of 2022. My insurance agent told me that I could manage my asset allocations through a Securian portal. After enrollment, I contacted their customer service two times and both times were miserable experiences. Their IVR system doesn't store or transfer any of your inputs to the next agent. I had to repeat my policy, SSN, phone, beneficiary at least three times to three people. I had a simple policy and they kept telling me they had to transfer me to a "specialized" dept. So, each transfer resulted in my repeating at least 6 pieces of PII. After they received my payment, I got portal access but I wasn't even able to reallocate anything. Customer Service at Securian mansplained and told me the process was too complex and only my insurance agent was authorized to reallocate my assets. My insurance agent was shocked. I've been managing a separate portfolio through Fidelity for 20+ years and I've done just fine reallocating assets. I cancelled the policy in January 2023. AFTER my surrender form was uploaded to them, they still deducted a premium for January after the surrender form date. I asked for a refund. My insurance agent asked for a refund and told me it would take 7-10 business days. I still haven't been given a refund. I used their Contact Us form and it errors out. Basically, their IVR, their training for their service agents, and a basic website are all bottom tier. Make your life easier and choose another finance group. You will regret choosing them.

Thank you for notifying us of this consumer feedback. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to the Better Business Bureau via its public website.  We will send a response directly to the customer.

Horrible service .. and I feel robbed! I would like a refund!

Thank you for notifying us of this consumer review. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau review via its public website. We will send a response directly to the customer when the internal review is complete, within 15 days of this notification.

I would rate a negative zero if I could. The customer service is a joke. You never ever reach a live person. No matter what response you provide to the so called security questions is always considered wrong.. forget resetting your user name and password.. it is flipping impossible. I feel as if my funds were stolen. If I would have known how absolutely terrible this company was I would have NEVER participated

Thank you for notifying us of this consumer review. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau review via its public website. We will send a response directly to the customer when the internal review is complete, within 15 days of this notification.

ZERO IS MORE ACCURATE. I have loan payment policy incase of disability. Unfortunately I needed to claim this as I have since been deemed permanently disabled. It is a nightmare to collect. They require paperwork re filled out every 3 months and be under care of the doctor, even though I’m considered permanently disabled. According to SSI , I am not required to see any doctors regarding my disability. It’s permanent with no hope of ever getting better. Rehabilitation has ran its course. I’m sure you can reasonably understand the reluctance of a Dr that I no longer see, to fill out paperwork. In addition, it is incredibly difficult for me to travel an hour each way, to maybe get it filled out. Since the loan is from one main, and the insurance company is also owned by one main, it’s clearly a policy to either not pay out or make it incredibly difficult to collect. These are predatory companies and hopefully someone reads this before it’s to late for them to find a reputable company to do business with!

Thank you for notifying us of this consumer review. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau review via its public website. We will send a response directly to the customer when the internal review is complete, within 15 days of this notification.

Absolutely horrible customer service and forget about ever rolling over your assets to another retirement plan. They will hold it up for months on end with absolutely no reason given. Worst retirement plan or financial group I have ever had the misfortune of working with.

Thank you for notifying us of this consumer review. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau review via its public website. We will send a response directly to the customer when the case review is complete, within 15 days of this notification.