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BBB Accredited Business since

Securian Financial Group, Inc.

Phone: (651) 665-3500 Fax: (651) 665-3853 400 Robert St N, Saint Paul, MN 55101 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Insurance products and services

Financial services

Trust company services


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Securian Financial Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Securian Financial Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 24 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 4
Delivery Issues 9
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 24

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Securian Financial Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1975 Business started: 08/06/1880 in MN Business started locally: 08/06/1880 Business incorporated 08/06/1880 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803

Minnesota Department of Commerce
85 7th Pl E Ste 500, Saint Paul MN 55101
Phone Number: (651) 539-1500

Type of Entity


Business Management
Vicki Cooley, Compliance Specialist
Contact Information
Principal: Vicki Cooley, Compliance Specialist
Business Category

Consumer Finance & Loan Companies

Alternate Business Names
Minnesota Life Insurance Company Securian Financial Group Securian Life Insurance Company Securian Trust Company, NA
Additional Information

According to information in BBB files: a company called "Securco Financial Trust" is using Securian Financial Group's address, issuing a check to consumers involving a lottery/sweepstakes. Securian Financial Group, a Member Company of the BBB, contacted the BBB with this information. The information on these checks issued by "Securco" was provided to Securian Financial Group by consumers. There are two numbers the company called "Securco" is using: 877-280-0277. The other number "Securco" is using in Toronto, Ontario is 647-722-0209. Since the solicitation is coming from Canada, the consumer may contact Project Phonebusters in Canada at: 1-888-495-8501. If the Consumer has any questions regarding this issue, Securian Financial Group has requested the Consumer to contact: Christy Moore at (651) 665-4715, Securian Financial Group.

Products & Services

According to the information provided by Securian Financial Group, this company offers financial and insurance services and plans.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.