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BBB Accredited Business since

Rust Consulting, Inc

Additional Locations

Phone: (612) 359-2000 View Additional Phone Numbers 625 Marquette Ave Ste 990, Minneapolis, MN 55402

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Rust Consulting is a project administrator serving clients in the legal, public, and business sectors. Rust helps clients design, implement, and manage complex and time-sensitive projects, such as class action settlements.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rust Consulting, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

158 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 21
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 127
Total Closed Complaints 158

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Rust Consulting, Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: September 19, 1995 Business started: 06/28/1995 in MN Business started locally: 06/28/1995 Business incorporated 06/28/1995 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803

Type of Entity


Business Management
Luther Hermanson, Dir. of Marketing & Com.
Contact Information
Customer Contact: Eric Christensen, Owner/Manager
Principal: Luther Hermanson, Dir. of Marketing & Com.
Business Category

Consultant - Public Sector Planning Legal Services Plans Administrative Services Business Services - General Legal Information Services

Alternate Business Names
Moore V HCA
Products & Services

According to the information provided by Rust Consulting, this company operates as a class action settlement administrator for a variety of settlement suits within the United States.

If consumers have received a payment or postcard information claiming they may be entitled to a monetary settlement from this company they can call the company to verify the class action involvement. Most class action suits do not require opt-in participation but instead a claimant would need to opt-out of the suit.

It offers services in the areas of class data management, legal notification, call center, claims processing, and award distributions. The company provides pre-settlement consultation, paper claim processing, electronic claims submission and processing, document scanning and OCR, and distribution and tax reporting services; Website design, maintenance, and hosting services; media-based notices, direct mail notices, and email notices; and forms design and printing, media campaign design and implementation, class member identification and location, database design and management, forensic data extraction, data processing, mailing list formatting, and address locator services. Its practice areas include antitrust, consumer, finance, insurance and healthcare, labor and employment, property, securities, Securities and Exchange Commission, and telecom.

Industry Tips
Auto Repair and Services

Customer Review Rating plus BBB Rating Summary

Rust Consulting, Inc has received 4.01 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.