BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Priority Claims Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Priority Claims Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Business ManagementScott Ohm, Owner
Construction & Remodeling Services Bathroom Remodeling Remodeling Services Buildings - Metal Windows Contractor - Commercial Contractor - Sheetrock Contractor - Interior Trim Contractors - Flooring Kitchen Remodeling Building Contractors Building Restoration & Preservation Contractors - Ceiling Contractors - General Basement - Contractors Basement - Finishing Contractor - Remodel & Repair Drywall Contractors Garage Builders Home Builders Home Improvements Home Improvements - Additions Patio & Deck Builders Roof Structures Roofing Contractors Contractors - Framing Siding Contractors
Service AreaPriority Claims Service provides their services in ALBERT LEA, APPLE VALLEY, AUSTIN, COTTAGE GROVE, FARIBAULT, FARMINGTON, GOODVIEW, HASTINGS, INVER GROVE, INVER GROVE HEIGHTS, LAKEVILLE, MANCHESTER, MAPLEVIEW, NICOLVILLE, NORTHFIELD, OAKLAND, OWATONNA, RED WING, ROCHESTER, ROSEMOUNT, SAINT PAUL, SOUTH SAINT PAUL, SOUTH ST PAUL & WINONA, MN.
Products & Services
According to the information provided by Priority Claims Service, this company offers exterior and interior residential and light commercial, agricultural structure, and new construction services.
Industry TipsForeclosure Services Remodeling your home Storm Damage Repair/Restoration
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (507) 993-7490(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Priority Claims replaced my roof in the process of removing shingles on the awning, the awning fell off. I am being charged for the repair, the workmanship on the awning is poorly done, (its slanted and has obvious bows) and incomplete. I have left messages and spoke with Riley ******, I have not had any returned calls. Riley was sent to my house to collect payment. The CONTRACTED work was paid. Payment was withheld until I spoke with Riley. I am being charged for incomplete and unprofessional work. Priority Claims has also sent my account on to a collection agency, Doda ********, after speaking to them over a week ago, explaining the situation, I have not heard from Priority Claims.
Desired Settlement: I would like the awning repaired correctly by June 15th, 2016. If this is beyond Priority Claims' realm of work I would like them to pay the full cost of proper repair of the awning damaged during their work and clear my credit record.
To whom it may concern,
This is in response to the complaint from Mr. ********.
Our company did a roof job for Mr. ********, during the job an awning that was previously incorrectly fastened to the house, fell down. The entire awning was attached by just a few nails and not securely fastened by screws at all. When our crew took the metal flashing free the entire awning released from the wall, thankfully not hurting any our crew. Our company then called Mr. ******** immediately to let him know. I, Scott *** had one of our production managers ask Mr. ******** if he would like us to do the repairs, seeing that it was an inevitable unpreventable event. Mr. ******** then agreed to $350 for our company to do the repairs. Which consisted of rebuilding the awning and re-shingling it as well. The shingles were already a part of the first initial bid so it was basically $350 for building the awning and securing it to the home (no fascia or soffit was ever discussed). Mr. ******** said he would take care of the painting and electrical wiring. After doing the work, Mr. ******** would not answer his phone or call us back from messages left. Mr. ******** would not pay us what was owed including the small amount we charged to put the awning back in place, this went on for months dating back to October 2015. We eventually sent it to our attorney for collections.
Note: Our messaging system in our office has three different ways to leave a message, not one was left from Mr. ******** during the months that we tried collecting the final payment. Only now did we know that he had contacted the BBB in an attempt to defame our company, seven months later.
I have attached the invoices and pictures to show our credibility in this matter.
I am rejecting this response because:
Following my complaint to the BBB, I went to the Priority Claims office and spoke with one of the owners. I was left with the impression that the reason the awning came down was poor construction. Although there's not been any issues with the awning for the 8+ years I've been in my home. I clearly explained the issues with the awning and told that the awning was simply "put back up". And yet I was being charged for materials and labor.
The owners came to look at the issues I told them about and later called to say they can see what I explained and that they would not charge me for the "work".
Priority Claims is not completing the repair that occurred during the work on my home but no longer charging me for the repair.
Although they are not charging for incomplete repairs and zeroed the balance owed to Priority Claims, I will have to hire and pay contractor to repair or replace the awning.
Due to the manner in which the company has handled the claim, my home and me as a consumer, I do not want them to be in charge of any additional work on my home.
I was asked to explain this as a misunderstanding. It was not a misunderstanding, it was poor workmanship and poor customer service. I would never work with this company again or recommend them to anyone.
Thanks for your time and assistance with this matter.