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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sierra Concrete Arts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sierra Concrete Arts include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sierra Concrete Arts
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 17, 2010 Business started: 06/16/2004 Business started locally: 06/16/2004 Business incorporated 06/16/2004 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Type of Entity

Corporation

Business Management
Matt J Villella, Owner Tony Crain, Accountant Mary Urdahl, IT Person
Contact Information
Principal: Matt J Villella, Owner
Business Category

Concrete - Stamped & Decorative Fireplaces Furniture - Outdoor Driveway Installation, Paving & Repair Contractors - Retaining Wall Outdoor Kitchens Concrete Contractors Concrete - Custom Concrete - Restoration, Sealing & Cleaning Patio Design Brick - Concrete, Pumice

Alternate Business Names
Sierra Concrete Designs Sierra Decorative Concrete Sierra Exteriors Inc Sierra Outdoor Environments Sierra Outdoor Kitchens Sierra Stamped Concrete
Products & Services

According to the information provided by Sierra Concrete Arts, this company offers decorative concrete, fire pits and driveways.

Industry Tips
Considering new asphalt? Remodeling your home

Additional Locations

  • 2095 Longview Dr

    New Brighton, MN 55112 (612) 508-3036 (612) 260-5855

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Fully paid for the work on the contract and parts of the contract were never completed. Had concrete work done in our pool house for a total of 21,344.00$ fully paid. All aspects of the contract were were finished except installing new concrete to box off pool ends and the stamped overlay on those pieces. The date of the contract was December 13,2014. There have been numerous emails about finishing the work. The last communication from me was to come any day any time no need for confirmation because I would leave the back sliding door unlocked. Until today the contract work has not been finished. The amount on the contract for installing the ends was 2,304.00

Desired Settlement: Refund for the work not done 2,304.00$ according to the contract.

Business Response: Initial Business Response /* (1000, 14, 2015/12/08) */ The concrete squares were originally supposed to be completed at the time the rest of the work was to be done. The agreement with the homeowner was to have the large Trees/plants removed or moved out of the area before work began. Since they were not moved we were unable to install the squares at the time the rest of the work was done. Installing the squares after the fact resulted in much more time and labor. No additional charges were added for this and the squares have been installed and all has been completed.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Sierra Concrete Arts
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)