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Find a Location

Central State Masonry, Inc. has 1 locations, listed below.

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    Business ProfileforCentral State Masonry, Inc.

    Concrete Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/3/2008

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    concrete footings, block, flatwork (pole barns, driveways, patios, garages, basement floors, sidewalks and aprons) and designer concrete

    Products & Services

    According to information provided by Central State Masonry, the business offers concrete contracting for light commercial and residential projects.Including but not limited to driveways, footings,block,flatwork and decorative concrete.

    Business Details

    Location of This Business
    5854 60th Ave, Princeton, MN 55371-6420
    BBB File Opened:
    10/10/2007
    Years in Business:
    37
    Business Started:
    3/1/1987
    Business Started Locally:
    3/1/1993
    Business Incorporated:
    11/22/2000
    Accredited Since:
    4/3/2008
    Type of Entity:
    Corporation
    Business Management
    • Gary Christensen, CEO
    • Barbara Christensen, CFO
    Contact Information

    Principal

    • Gary Christensen, CEO

    Customer Contact

    • Gary Christensen, CEO
    • Barbara Christensen, CFO
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/26/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Large Driveway & sidewalk installed $17,165 Invoice #6573 Central State Masonry. Gary *********** owner. Communication was poor from the start. Many emails sent about down payment, signed contracts etc. Gary blamed ‘the wife’ who was helping him while he had a leg injury. We could understand the situation & continued with the process. Installation 6/21 & 22/2021. By the next morning a huge crack extending the entire section of the sidewalk appeared while it was still wet. Contacted Gary immediately with pictures & showed Rob, his employee while on the job. Gary said crack would be fixed & sealed. 10/6/2021 Gary was contacted again about the crack along with more chips & large chunks breaking off in our driveway. He said he would send someone out next day to fix & seal the areas. No one showed. We had washed & cleared the driveway for this. 5 days later when we weren’t home & driveway wasn’t clear someone shows unannounced. Contacted Gary after the repair asking for that section to be replaced. It was not completed satisfactorily. He told us “He was busy & sometimes he has to do things on the fly.” He also said, "Don't start being an *** if you want me to seal your driveway." Sealing the driveway twice was part of the contract Now because we have concerns he threatens to not finish the job & to accept poor quality product. He sent a copy of the contract we signed saying ‘hairline cracks may appear overtime’. Large chunks, not hairline cracks & pieces continue to break off of the driveway since installation. Gary will not respond to messages sent. We are very disappointed with his professionalism, language used, & follow through on the driveway & sidewalk that has many issues. The driveway continues to crack & pieces breaking off which will be an issue with Minnesota’s freezing & thawing temperatures. This expensive driveway will not last nor will the sidewalk. We asked to have the sidewalk replaced but feel it is much worse & need more compensation for this job.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Amanda S

    1 star

    10/23/2023

    We hired Central State Masonry in the spring of 2022 to pour a large slab and apron. The cost of this project was over $8000. In March of 2023, we noticed significant scaling and the nearly the entire top 1/8 inch layer chipped away. We contacted Central State Masonry. They agreed there was an issue and stated they would be contacted Cemstone regarding the mix. After over six months of back and forth and poor communication, Gary passed the buck over and over onto Cemstone saying it was an issue with the mix. Finally, Gary forwarded a response from Cemstone saying that we could core the concrete and have it tested if we think there is an issue with the mix. Gary stated that this issue is ours to deal with and refused to warranty his work. He stated it was our negligence/issue. However, we have used no de-icer and we've had other contractors look at the work and indicate that it is contractor and/or mix error. We have pictures and will be pursuing legal action.

    Central State Masonry, Inc. Response

    10/25/2023

    We did contact ******** Rep. to go look at their driveway and take pictures. They told us that it was a salt issue and since we had photos of the compacted snow on the driveway that that was also an issue. We have photos of the job this customer is unhappy with and if I could post them you could see why the driveway is spalling as this customer did not take proper care of the concrete at all. We have photos of ice and snow build up on their concrete the day after she called, we went to look at the issue. They drive the city roads and bring home all kind of salt products on their vehicles and then it drops on the driveway and gets driven over and packed on. I don't believe the driveway was properly clear of the snow and ice build up completed all winter. The customer is sent out a letter that ********************* how to take proper care of the newly placed concrete. We have had 2 people complain on the BBB and both are at fault of not taking care of the concrete properly. We as a company do so many jobs a year that it is impossible to go back and babysit how they care for their purchases. It would take more than one day to travel to all the jobs we do in one year. That is the reason we let them know that they are responsible for keeping the concrete completely clear of ice and snow.

    Local BBB

    BBB of Minnesota and North Dakota

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