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BBB Business Review

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Consumer Complaints

BBB Accredited Business since 02/20/2007

American Concrete & Masonry, LLC

Phone: (763) 477-6532Fax: (763) 477-7031

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
11/20/2013Problems with Product / Service | Read Complaint Details
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Complaint
After exposed aggregate sealer was applied and contact made with contractor to come and look at job completed, poor quality, won't return messages
origional work completed last summer 2012, at the time of service it appears that patio was not properly pressure washed and then sealer was applied. Sever streaking is showing all over patio. Many calls to contractor, few responses, date set to come look at job done, however no contractor showed up. No letters or call backs were recieved from contractor.

Desired Settlement
Refund for work done.

Business Response
Transcribed from written note:


To ***********:
Please accept my apology for not following up with this problem.
Here is your refund you requested in full per your complaint to the BBB. Hope this is satisfactory to you.
Sorry again,
***********


Business Response
The business gave me full refund.

Industry Comparison| Chart

Concrete Contractors, Mason Contractors

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.