BBB Business Review

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This business is not BBB accredited.

PCs for People

Additional Locations

Phone: (651) 354-2552 1481 Marshall Ave, Saint Paul, MN 55104 http://www.pcsforpeople.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

PCs for People is a 501(c)3 non-profit that accepts computers donated from companies and individuals. These computers are refurbished and distributed to low income families.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for PCs for People include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on PCs for People
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 17, 2011 Business started: 04/14/2008 Business started locally: 04/14/2008
Business Management
Casey Sorensen, Executive Director
Contact Information
Principal: Casey Sorensen, Executive Director
Business Category

Computers - Service & Repair

Refund and Exchange Policy
Any donations for PCs are non-refundable. Any open box or used products can be returned for a full refund within 30 days as long a the product is in good working condition. Any new products can only be returned if unopened. Distributed PCs have a 90 day warranty. Repairs have a 2 week warranty. Any user related issues are not warrantied.
Service Area
Minnesota
Products & Services

PCs for People is a non-profit computer refurbisher that distributes refurbished PCs to low income families and provides discounted repair. A voluntary donation can be provided when a computer is received, a larger donations results in a newer PC.


Customer Review Rating plus BBB Rating Summary

PCs for People has received 4.77 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.