BBB Accredited Business since
Phone: (763) 639-1066 836 Lake St S, Forest Lake, MN 55025
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We are a Fusion of many different
technology businesses with the goal of providing both residential and
commercial customers simple and reasonably priced solutions including:
computer/laptop sales and repair, MetroPCS pre-paid services and unique
smartphones. We also provide iPhone, iPad, iPod, Samsung and other smartphone and tablet
Most carry-in computer repairs are only $69.95 and unlimited talk/text/data pre-paid/no contract plans start at just $30/mo. Residential onsite services are $85/hour and commercial onsite services start at $100/hour. We also offer monthly service contracts, project coordination and network infrastructure/build-outs to commercial clients.
We are Dell PartnerDirect Registered, a Lenovo Business Partner, a member of the MIcrosoft Partner Network, BBB A+ Accredited, a MetroPCS Authorized Dealer and our computer technicians are all industry-standard CompTIA A+ Certified.
Our goal is to be able to provide you "start to finish" products and services that are made exceptional by technology, not confused or complicated by it.
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A BBB Accredited Business since
BBB has determined that Fusion Tech Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Fusion Tech Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementDanielle Haller, Owner Joseph Haller, Co-Owner
Computers - Service & Repair Computers - Sys Designers & Consult Video Production Services Computer Consultant Cell Phone & Tablet Equipment, Supplies & Repair Computers - Dealers Computers Hardware, Software & Services Computers - Graphics
Products & Services
Fusion Tech Services sells the following brand(s): Dell, Lenovo, MetroPCS
Fusion Tech Services offers the following product(s): Cell Phones, Computer Accessories, Computer Parts, Computers, iPhones, Phone Accessories, Smartphones
Hours of Operation
|M||:||11:00 AM - 7:00 PM|
|T||:||11:00 AM - 7:00 PM|
|W||:||11:00 AM - 7:00 PM|
|Th||:||11:00 AM - 7:00 PM|
|F||:||11:00 AM - 7:00 PM|
|S||:||11:00 AM - 4:00 PM|
|Su||:||11:00 AM - 4:00 PM|
Method(s) of PaymentCash and credit card.
Refund and Exchange PolicySee website for details.
Service AreaFusion Tech Services provides their services in MINNESOTA.Fusion Tech Services provides their services in ST. LOUIS County MN.Fusion Tech Services provides their services in AFTON, BAYPORT, CENTERVILLE, COLUMBUS, COTTAGE GROVE, FOREST LAKE, HUGO, LAKE ELMO, LAKE ST CROIX BEACH, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LANDFALL VILLAGE, LANDFALL VLG, LINO LAKES, MAHTOMEDI, MARINE ON SAINT CROIX, MARINE ST CRX, NEWPORT, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, PINE SPRINGS, SAINT PAUL, SAINT PAUL PARK, SCANDIA, ST CROIX BCH, ST CROIX BEACH, ST MARYS POINT, ST MARYS PT, ST PAUL PARK, STILLWATER, W LAKELAND, WEST LAKELAND, WHITE BEAR LAKE, WHITE BEAR LK, WILLERNIE & WOODBURY, MN. Twin Cities Metro, Northfield to North Branch and Western Wisconsin
Products & Services
According to information provided by Fusion Design Studio, they offer new and used computers (PCs) and laptops, smartphones, tablets, accessories, and repairs, upgrades, virus removal, etc.
They serve residential and commercial customers either ala carte or offer service contracts.
836 Lake St S
Forest Lake, MN 55025 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: purchased cell phone brought it in because I was having problems owner very rude did not fix the phone and ruined it wanted to charge me more to fix purchase in Feb 2014 dont know sales rep name but he is the manger of the Forest Lake Mn store. mini s 4 phone from China. payment method was with my credit card visa. payment amount 135.00. and he should not be selling china phones if he cant read chinese. This phone went into boot mode and it was all in Chinese. He said I dont read Chinese..then he should not be selling a Chinese phone..
Desired Settlement: refund
Business Response: Initial Business Response /* (1000, 5, 2014/04/01) */ Customer bought a phone on 1/11/14 and was fully informed of its origins, return options and warranty. Customer brought in said phone 3-31-14 that she acknowledged having dropped and getting wet for "no more than a second." It then began to exhibit a problem and different behavior. Customer acknowledged it had been a great phone up until then. As with all devices, there is no warranty coverage for customer damage/neglect/abuse. Customer was advised that to work on an out-of-warranty phone would be $69.95 per hour (billed in quarter hour increments) and that there was no guarantee that it would work because of physical damage. Customer was also advised that for the price of a replacement phone, it would make more sense to purchase a new, good phone. Customer did not want to pay hourly rate, nor buy a new phone. Customer was given some internet information regarding how to possibly solve the problem on own. While the situation is unfortunate and want(ed) to help, we cannot hand out replacement phones or work on them for free. Two additional witnesses are available to this interaction.