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BBB Business Review

BBB Accredited Business since 08/31/2011

Fusion Design Studio

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(763) 639-1066836 Lake St S, Forest LakeMN 55025-2614 Send email to Fusion Design Studio

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Description

Fusion Design Studio serves individuals and small to mid-sized businesses. After being a home-based business since 2001, we are excited to announce the opening of a new retail store in Forest Lake this summer (July 2013).

BBB Accreditation

A BBB Accredited Business since 08/31/2011

BBB has determined that Fusion Design Studio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Fusion Design Studio's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Fusion Design Studio

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
04/14/2014Problems with Product / Service | Read Complaint Details
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Complaint
purchased cell phone brought it in because I was having problems owner very rude did not fix the phone and ruined it wanted to charge me more to fix
purchase in Feb 2014 dont know sales rep name but he is the manger of the Forest Lake Mn store. mini s 4 phone from China. payment method was with my credit card visa. payment amount 135.00. and he should not be selling china phones if he cant read chinese. This phone went into boot mode and it was all in Chinese. He said I dont read Chinese..then he should not be selling a Chinese phone..

Desired Settlement
refund

Business Response
Customer bought a phone on 1/11/14 and was fully informed of its origins, return options and warranty.

Customer brought in said phone 3-31-14 that she acknowledged having dropped and getting wet for "no more than a second." It then began to exhibit a problem and different behavior. Customer acknowledged it had been a great phone up until then.

As with all devices, there is no warranty coverage for customer damage/neglect/abuse.

Customer was advised that to work on an out-of-warranty phone would be $69.95 per hour (billed in quarter hour increments) and that there was no guarantee that it would work because of physical damage.

Customer was also advised that for the price of a replacement phone, it would make more sense to purchase a new, good phone. Customer did not want to pay hourly rate, nor buy a new phone.

Customer was given some internet information regarding how to possibly solve the problem on own.

While the situation is unfortunate and want(ed) to help, we cannot hand out replacement phones or work on them for free.

Two additional witnesses are available to this interaction.

Industry Comparison| Chart

Computers - Service & Repair, Computer Consultant, Graphic Designers, Computers - Training, Computers - Sys Designers & Consult, Computers - Graphics, Electric Equipment & Supplies - Retail, Computers Hardware, Software & Services, Computers - Dealers

Additional Information

top
BBB file opened: 08/29/2011Business started: 09/27/2001
Type of Entity

Corporation

Incorporated: September 2001, MN

Contact Information
Principal: Danielle Haller (Owner) Joseph Haller (Co-Owner)
Business Category

Computers - Service & Repair, Computer Consultant, Graphic Designers, Computers - Training, Computers - Sys Designers & Consult, Computers - Graphics, Electric Equipment & Supplies - Retail, Computers Hardware, Software & Services, Computers - Dealers

Products & Services

According to information provided by Fusion Design Studio, they offer new and used computers (PCs) and laptops, smartphones, tablets, accessories, and repairs, upgrades, virus removal, etc.

They serve residential and commercial customers either ala carte or offer service contracts.

Hours of Operation

By appointment only. Online 24/7/365.

Refund and Exchange Policy

See website for details.

Service Area

Twin Cities Metro, Northfield to North Branch and Western Wisconsin


If you choose to do business with Fusion Design Studio, please let them know that you contacted BBB for a Business Review.

Photos & Videos

Photographs

Select a thumbnail below to view the full-size image.

7 Photos

Map & Directions

Map & Directions

Address for Fusion Design Studio

836 Lake St S

Forest Lake, MN 55025-2614

To | From

LocationsX

2 Locations

  • 2009 W Broadway Ave #400-321 

    Forest Lake, MN 55025

  • 836 Lake St S 

    Forest Lake, MN 55025-2614(763) 639-1066

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Fusion Design Studio is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 10 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Computers - Service & Repair

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.