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BBB Business Review

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BBB Accredited Business since

Fusion Design Studio

Phone: (763) 639-1066 836 Lake Street South, Forest Lake, MN 55025 View Additional Email Addresses http://www.fusiontech.us



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We are a Fusion of many different technology businesses with the goal of providing both residential and commercial customers simple and reasonably priced solutions including: computer/laptop sales and repair, MetroPCS pre-paid services and unique smartphones. We also provide iPhone, iPad, iPod, Samsung and other smartphone and tablet repairs.

Most carry-in computer repairs are only $69.95 and unlimited talk/text/data pre-paid/no contract plans start at just $30/mo. Residential onsite services are $85/hour and commercial onsite services start at $100/hour.  We also offer monthly service contracts, project coordination and network infrastructure/build-outs to commercial clients.

We are Dell PartnerDirect Registered, a Lenovo Business Partner, a member of the MIcrosoft Partner Network, BBB A+ Accredited, a MetroPCS Authorized Dealer and our computer technicians are all industry-standard CompTIA A+ Certified.

Our goal is to be able to provide you "start to finish" products and services that are made exceptional by technology, not confused or complicated by it.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fusion Design Studio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fusion Design Studio include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fusion Design Studio
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 29, 2011 Business started: 09/27/2001 in MN Business started locally: 09/27/2001 Business incorporated 09/27/2001 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Danielle Haller, Owner Joseph Haller, Co-Owner
Contact Information
Principal: Danielle Haller, Owner
Customer Contact: Joseph Haller, Co-Owner
Business Category

Computers - Service & Repair Computers - Sys Designers & Consult Video Production Services Computer Consultant Cell Phone & Tablet Equipment, Supplies & Repair Computers - Dealers Computers Hardware, Software & Services Computers - Graphics

Products & Services

Fusion Design Studio sells the following brand(s): Dell, Lenovo, MetroPCS

Fusion Design Studio offers the following product(s): Cell Phones, Computer Accessories, Computer Parts, Computers, iPhones, Phone Accessories, Smartphones

Hours of Operation
M: 11:00 AM - 7:00 PM
T: 11:00 AM - 7:00 PM
W: 11:00 AM - 7:00 PM
Th: 11:00 AM - 7:00 PM
F: 11:00 AM - 7:00 PM
S: 11:00 AM - 4:00 PM
Su: 11:00 AM - 4:00 PM
H: Closed
Method(s) of Payment
Cash and credit card.
Refund and Exchange Policy
See website for details.
Service Area
Fusion Design Studio provides their services in MINNESOTA.Fusion Design Studio provides their services in AFTON, BAYPORT, CENTERVILLE, COLUMBUS, COTTAGE GROVE, FOREST LAKE, HUGO, LAKE ELMO, LAKE ST CROIX BEACH, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LANDFALL VILLAGE, LANDFALL VLG, LINO LAKES, MAHTOMEDI, MARINE ON SAINT CROIX, MARINE ST CRX, NEWPORT, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, PINE SPRINGS, SAINT PAUL, SAINT PAUL PARK, SCANDIA, ST CROIX BCH, ST CROIX BEACH, ST MARYS POINT, ST MARYS PT, ST PAUL PARK, STILLWATER, W LAKELAND, WEST LAKELAND, WHITE BEAR LAKE, WHITE BEAR LK, WILLERNIE & WOODBURY, MN. Twin Cities Metro, Northfield to North Branch and Western Wisconsin
Products & Services

According to information provided by Fusion Design Studio, they offer new and used computers (PCs) and laptops, smartphones, tablets, accessories, and repairs, upgrades, virus removal, etc.

They serve residential and commercial customers either ala carte or offer service contracts.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.