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Consumer Complaints

This Business is not BBB Accredited

mindSHIFT Technologies, Inc (Formally ORBIT Systems Inc)

Phone: (651) 767-3322Fax: (651) 686-9201

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
12/18/2015Billing / Collection Issues | Read Complaint Details
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Complaint
Being over charged and never offered lower pricing
Never was offered never bundle plans and was paying for all services itemized and was not told they are offering cheaper plans for customers

Desired Settlement
As a a valued customer for the company I want a refund from start of new plan to now for difference I over payed

07/15/2014Problems with Product / Service | Read Complaint Details
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Complaint
Cannot get company to honor their obligations for contract termination proceedings
We terminated our MSA with this company according the the terms of our agreement. We gave sufficient notice as required by the contract, 30 days. The company is required, under this MSA, to initiate termination proceeding on their at the time of their receipt of our cancelation notice. Those proceeding entail them providing us with passwords to our systems and information on warranties and service agreements for vendors who we have contracted with under their management for IT products of services. The contract was terminated April 3, 2014. We began calling and emailing them in request of this critical information last week. To date, we have not recevied the information and our account representatives at mindshiif will not return our calls or our emails. This company is likely liable for any problems that we incur as a result of not having complied with the MSA provisions as stated above.

Desired Settlement
We want the information we should have been provided with in accordance with the MSA agreement that we signed.

Industry Comparison| Chart

Computers Hardware, Software & Services, Information Technology Services, Computers - Sys Designers & Consult, Computers - Networks

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.