Complaint Purchsed silver coins on line. Repeated marketing calls. Told to stop calling. telemarketers argumentative. Calls to home and cell phone. Usually ignore. Called home phone today (8-27-2015) picked up and told salesmen that I did not wish to speak with him. He became argumentative complaining how difficult it was to reach me. I also told him and previous caller that I would decide what and when to purchase products from govmint.com. I want them to honor my demand that they cease calling me by phone. BBB should reconsider A+ rating. a search finds far to many complains about marketing pressure
Desired Settlement Asset Marketing Services, LLC should honor my demand to cease calling me. If there is a specific problem with an on line order, they can contact me by email.
Business Response As requested by the customer, we have removed his name from our company's calling database. A letter has been mailed to the customer with this information. Please let us know if you have any questions regarding this matter. Thank you.
Complaint I get offere in E-mail format for coin purchases. I got one yesterday offering a coind for $ 299 once I called the price was $ 349 Once I called to order the coin I was told the price was $ 349. I questioned this and they told me they would get back to me. I also contacted Customer service and both got back to me today telling me that the $ 299 price was only if you ordered 20 or more and it was not the individual price for one coin purchase. Below is part of the E-mail ad. Seems very deceptive to me and a hook to get you to buy of which I did not. Is this legal to post it this way without telling you the $ 299 price is only for a purchase of 20 or more? No where else in the e-mail is it mentioned that the real cost of one coin is $ 349. Are they covered by stating AS LOW AS?
2013 Berlin Proof Show Panda NGC PF70 Ultra Cameo As low as $299 each
Desired Settlement I would liek the coin for the advertised price of $ 299
Business' Initial Response I am responding to BBB Complaint Case #********(Ref#*******-********-4-302) via this email so I can include the attachment.
In response to Case # ******** the customer stated that he felt our ad was deceptive and misleading to state "as low as $299" in the ad and when he called to place the order the price was $349.
First, let me state that all of our ads are thoroughly reviewed and vetted by our in-house legal counsel as well as by a Creative Review team to make sure we are in compliance with FTC rules and regulations.
In the ad in question (see attached) it is stated that the item can be purchased for as low as $299. It also says "to learn more call..." When the ad is in email format if you click on the "Buy Now" link in the ad it takes you to the GovMint web site where the quantity price breakdown for the coins is clearly stated; 1-4 coins is $349 each; 5-9 coins $339 each; 10-19 coins $329 each and 20+ coins $299 each.
We are sorry the customer feels he was being deceived. It is never our intent to mislead anyone. In this case we do not see anything that we have done wrong as the facts are correct as stated and in compliance FTC guidelines.
As part of the closure to this issue we will remove this customer from our sales contact data base.
Please let me know if you need anything further on this issue.
************* GovMint.com ************
Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.) No different than what was stated on the phone. If, as they claim the term "as low as" means a different cost for one item then the ad should state that the pricing is based on a purchase of multiple items not just one. It's a hook and they appear to be as stated, within the guidlines. What ever happened to fulll disclosure and honesty? Why hook me in to making a call to get correct information. I still feel the display add is deceptive as written. I would caution others viewing this ad that it is not what it seems and is a hook to get you to the site. Regardless of what the site states, I would not have pursured the ad had I known the cost for one item was different than what was perceived in the E-mail. Maybe not illegal but still seems somewhat deceptive to me, so if you see an ad stating "as low as" do not even visit the site since the actual cost could be different. I do thank you for looking into this issue anyway.
Complaint Returned products as instructed by company and was not issued credit for item. repeated phone calls got no response to issue. Worst cutomer service Order date 1/25/2013, Order number ********, sales rep-********, Pymt Amt-121.85 Debit Card, returned all items as instructed by company, was shorted 49.85 for product they claim they did not recieve. Photographic evidence supoort product was mailed to them with same item that they issued a credit for. Have made multiple issues to get issue resolved but get constant run around from co. This company has repeatedly told me they were"looking into" it and have never followed up.
Desired Settlement A refund of 49.85
Business' Initial Response This delay was an oversight on our part. Customer's issue was resolved back on March the 6th. After leaving two messages with the customer, a refund was given for an unreturned coin in the amount of $49.95. when we did finally speak with him, he was quite pleased with the result.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Minnesota and North Dakota. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 10 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.