BBB Business Review

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This business is not BBB accredited.

Scout Media

Fax: (952) 988-7499 View Additional Phone Numbers 915 Main St STE 2, Hopkins, MN 55343 View Additional Email Addresses http://www.scout.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Scout Media include:

  • Failure to respond to 52 complaint(s) filed against business
  • 26 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

407 complaints closed with BBB in last 3 years | 153 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 122
Billing/Collection Issues 32
Delivery Issues 72
Guarantee/Warranty Issues 15
Problems with Product/Service 166
Total Closed Complaints 407

Additional Complaint Information

The company has been the subject of complaints stating that consumers have received invoices/collection notices without having received the product, or without having even ordered anything. Consumers also state that they have made requests to cancel subscriptions or memberships without having action taken. The company has responded to complaints presented by the bureau, by honoring requests to cancel membership, discontinuing billing and/or collection efforts, and providing refunds whenever due.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Scout Media
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 7

Additional Information

BBB file opened: May 01, 1979 Business started: 06/01/1978 Business started locally: 06/01/1978 Business incorporated 06/01/1978 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Cheryl Aarsvold, Owner/Manager Shawn Nustad, Member Services Manager Cyrstal Dahl, Member Services Sara Glover, Member Services Manager Michael Graves, Owner/Manager Andrea Meester, Director Member Services Farmoe Willams, Manager
Contact Information
Principal: Cheryl Aarsvold, Owner/Manager
Principal: Shawn Nustad, Member Services Manager
Business Category

Clubs Magazines - Subscription Agents Book, Compact Disc, & DVD Clubs

Alternate Business Names
Cooking Club of America Creative Home Arts Club Golf Partners Club Handy Toolbox Handyman Club Of America Major League Baseball Insider's Club MLB Insider's Club Motorcycle Riders Club of America National Health & Wellness Club National Home Gardening Club National Street Machine Club North American Affinity Clubs Inc. North American Fishing Club North American Hunting Club Scout Scout Media, Inc The History Channel Club
Products & Services

According to the information provided by North American Membership Group, this company offers a club-based affinity marketing company that markets in a variety of different special interest categories.


Customer Review Rating plus BBB Rating Summary

Scout Media has received 1.19 out of 5 stars based on 7 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.