
BBB Reliability Report for
North American Membership Group, Inc
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Find out more about North American Membership Group, Inc: |
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BBB Accreditation North American Membership Group, Inc has been a BBB Accredited business since April 2009. This means it supports BBB's services to the public and meets our BBB Accreditation standards. |
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BBB Rating for North American Membership Group, IncBased on BBB files, North American Membership Group, Inc has a BBB Rating of A+ on a scale from A+ to F. Click here for an explanation of BBB Ratings The company has been the subject of complaints stating that consumers have received invoices/collection notices without having received the product, or without having even ordered anything. Consumers also state that they have made requests to cancel subscriptions or memberships without having action taken. The company has responded to all complaints presented by the bureau, by honoring requests to cancel membership, discontinuing billing and/or collection efforts, and providing refunds whenever due. |
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Business Contact and Profile for North American Membership Group, Inc |
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| Name: | North American Membership Group, Inc |
| Phone: | (952) 936-9333 |
| Fax: | (952) 988-7499 |
| Address: | 12301 Whitewater Dr |
| Minnetonka, MN 55343-9447 | |
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| Website: | www.namginc.com |
| Original Business Start Date: | June 1978 |
| Principal: | Mr. Bryan D. Ellis, President |
| Customer Contact: | Ms. Andrea Meester, VP Member Services - (952) 936-9333 |
| Entity: | Corporation |
| Incorporated: | June 1978, MN |
| Type of Business: | Clubs, Book/Record/Tape Club, Magazines-Subscription Agents |
| BBB Accreditation: | North American Membership Group, Inc is a BBB Accredited business. |
| Additional DBA Names: |
Cooking Club of America Creative Home Arts Club Handyman Club Of America National Health & Wellness Club National Home Gardening Club North American Fishing Club North American Hunting Club PGA Tour Partners Club The History Channel Club National Street Machine Club Motorcycle Riders Club of America Major League Baseball Insider's Club |
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Products and Services of North American Membership Group, Inc North American Membership Group offers a club-based affinity marketing company that markets in a variety of different special interest categories. |
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Business Management Additional company management personnel include: Ms. Sara Glover - Member Services Manager |
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Additional Locations and Phone Numbers
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Customer Complaint History for North American Membership Group, Inc When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 792 complaints about North American Membership Group, Inc in the last 36 months, our standard reporting period. Of the total of 792 complaints closed in 36 months, 200 were closed in the last year.
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Government Actions BBB has no information regarding government actions at this time. |
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Advertising Review BBB has no information regarding advertising review at this time. |
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BBB Copyright and Reporting Policy As a matter of policy, BBB does not endorse any product, service or business. If you choose to do business with North American Membership Group, Inc, please let them know that you contacted BBB for a BBB Reliability Report. ID: 2735 |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: BBB Accreditation standards - This means BBB has determined that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: resolved - The company resolved the complaint issues. |
| BBB Definition: Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices. |
| BBB Definition: Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract. |
| BBB Definition: Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff. |
| BBB Definition: Delivery Issues - Claims alleging delayed delivery of ordered merchandise. |
| BBB Definition: Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties. |
| BBB Definition: Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise. |
| BBB Definition: Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services. |
| BBB Definition: Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship. |
| BBB Definition: Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements. |
| BBB Definition: Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |



