BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Direct to Consumer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Direct to Consumer include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 371 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||153|
|Total Closed Complaints||371|
Additional Complaint Information
BBB files indicate consumer complaints concerning pricing confusion when ordering introductory or 'new customer' checks from the various product lines Direct to Consumer offers. Consumers have reported they ordered using the 'new customer' rate and after receiving their checks or other products, they were not charged the 'new customer' rate. Direct to Consumer had responded to all complaints and explained the consumer were, in fact, returning consumers.
Direct to Consumer maintains records of their customers and consumers are eligible one time for the 'new customer' orders, even if the consumer has not ordered for several years.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||121|
Business ManagementJo Anne Bailey, Owner/Manager Cami Benge, Owner/Manager Norma Hernandez, Owner/Manager
Checks - Printing
Alternate Business Names4checks Artistic Checks Check Crafters Check Gallery Checks Unlimited Checks.com Custom Direct Designer Checks Identity Check Printers Life Checks Message!Products The Styles Check Company Wishing Tree Designs
Products & Services
According to the information supplied by the company, Direct to Consumer offers checks, address labels, checkbook covers, check-related accessories and business checks.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview