Sign up for our monthly consumer newsletter!

BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

Value Plus Flooring, Inc

Phone: (651) 454-9344Fax: (651) 454-9521

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
11/24/2014Problems with Product / Service | Read Complaint Details
X

Complaint
This vendor is refusing to repair a Vinyl floor install for a project installed a year ago. The product was not installed properly.
Value Plus Flooring installed a vinyl composite tile (vct) installation for a basement laundry room on behalf of ****** Design/Build in St Louis Park. The clients home in which it was installed is at ***************, St Paul.

A 12 month warranty is provided for this product and issues with this installation were brought to the attention of the company within that time. ****** no longer uses Value Plus for its installations, and as a result of this change in vendor relationship, Ownership of Value Plus feels that it has no incentive or obligation to resolve this issue.

****** has tried repeatedly to initiate conversations with ownership of Value Plus, but no response has been received.

Desired Settlement
We are asking Value Plus Flooring to properly repair the flooring that it installed.

Business Response
************** and*********** have an agreement. Value Plus Flooring is replacing flooring.

Industry Comparison| Chart

Carpet & Rug Dealers - New, Cabinet Hardware, Floors - Hardwood, Vinyl Flooring, Floor Materials - Retail, Countertops - Concrete, Countertops, Carpet & Rug Pads, Linings & Accessories, Carpet & Rug Dealers - Persian/Oriental Rugs, Cabinets, Bathroom Accessories, Cabinet Equipment & Supplies, Kitchen Cabinets - Refinishing, Refacing & Resurfacing, Kitchen Cabinet Refacing, Floors - Laminate, Floors - Industrial, Carpet Installation, Floor Coverings & Installation, Floor Laying, Refinishing & Resurfacing, Carpet Layers, Carpet & Rug Measuring, Outdoor Kitchens, Kitchen & Bath Design, Kitchen & Bath - Design & Remodeling

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.