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BBB Business Review

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BBB Accredited Business since

Magic Carpets & Linoleum, Inc.

Phone: (763) 424-5499 Fax: (763) 424-5916 7400 Lakeland Ave N, Minneapolis, MN 55428 http://www.magiccarpets.biz



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Floor Covering Products & Installation Services. Shop-at-Home, or shop our Gargantuan Showroom.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Magic Carpets & Linoleum, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Magic Carpets & Linoleum, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Magic Carpets & Linoleum, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 23, 1991 Business started: 01/01/1989 in MN Business started locally: 01/01/1989 Business incorporated 01/01/1989 in MN
Type of Entity

Corporation

Business Management
Jerry Larson, Sales Manager Desta Lachner, Marketing Matt Lachner, Sales Phil Lachner, President
Contact Information
Principal: Jerry Larson, Sales Manager
Business Category

Carpet & Rug Dealers - New Carpet & Rug Pads, Linings & Accessories Resilient & Vinyl Flooring Floors - Hardwood Carpet Layers Floors - Laminate

Refund and Exchange Policy
Manufacturer backed consumer warranty on every product. Lifetime installation guarantee on all carpet installed by Magic Carpets. 24 hour return policy on all in stock area rugs.
Alternate Business Names
Magic Carpets Magic Carpets, Your Shaw Flooring Center
Products & Services

According to the information provided by Magic Carpet & Linoleum, this company offers residential and commercial floor covering products from HGTV flooring, Shaw, Beaulieu, Armstrong, Stainmaster, Anso, Pergo, Kahr's, Mullican, Mirage, Congoleum, etc.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.