BBB Accredited Business since

Hamernick Decorating Center

Phone: (651) 487-3211 Fax: (651) 487-1514 View Additional Phone Numbers 1381 Rice St, Saint Paul, MN 55117 http://www.hamernicksdecorating.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hamernick Decorating Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hamernick Decorating Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hamernick Decorating Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 28, 1990 Business started: 12/31/1963 Business started locally: 12/31/1963 Business incorporated 12/31/1963 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Ted Natus, President Lynn Natus, Vicepresident Troy Natus, Manager
Contact Information
Principal: Ted Natus, President
Business Category

Carpet & Rug Dealers - New Ceramic Products - Decorative Floor Materials - Retail Paint - Retail Wallpapers & Wallcoverings - Retail Carpet & Rug Cleaners Ceiling Cleaning Window Coverings Tile Sales Hardwood Floor Contractors

Alternate Business Names
Hamernick's Mill-direct Carpet
Products & Services

According to information provided by Hamernicks Decorating Center, this company offers full service decorating in area rugs, ceramic & porcelain, flooring, paint, vinyl, wood flooring, carpeting, cleaning & restoration, fabric, paints, wall coverings, ceilings, and more.

Industry Tips
Carpet Cleaning Tips

Additional Locations

  • 1381 Rice St

    Saint Paul, MN 55117 (651) 487-3211 (651) 489-2272

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Vinyl incorrectly cut and installed. Resolution of problem was not timely, customer service was rude, and problem not solved but made worse. We purchased carpet and vinyl for the majority of the house we were trying to sell. We ordered brown carpet and they almost installed white. Fortunately we caught that before instillation. The vinyl was cut off-site and was measured wrong. Service men knew this at time of installation; however they still installed it. This created a seam along the doors that peeled. Furthermore the door to the crawl space was so poorly installed that it completely pealed along all 4 edges. We called them to complain and they sent someone with super glue. They told us at this time the flooring was incorrectly cut before they installed it. This did not solve the problem and we called again. We were referred to the wife of the owner; whom was never available to resolve the problem. After a month of calling and hassling them they finally set something up to come see it. After another 2 weeks they finally sent someone to repair it. We gave them a window to contact the renters in our home. They called outside the window, while my renters were at work, and then were rude. Furthermore the work to fix the problem was sub par and actually made it worse. They removed a section to move the seam; however the replacement material appears to be of a darker color and is now in the middle of a room.

Desired Settlement: Given the poor workmanship, untimely repairs, poor follow through/follow up, and rude service received by our renters we are reluctant to deal with them any further. I have not received a refund from them yet. Not sure why this complaint is closed. Perhaps I filled the form out wrong?

Business Response: Initial Business Response /* (1000, 14, 2013/11/15) */ Per a phone call from the company, they stated that they have been in touch with the customer and that everything should be resolved.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Hamernick Decorating Center
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)