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BBB Accredited Business since

Empire Today, LLC

Additional Locations

Phone: (800) 588-2300 Fax: (888) 588-2348 333 Northwest Ave, Northlake, IL 60164 http://www.empiretoday.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Empire Today, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Empire Today, LLC. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Empire Today, LLC.


Additional Information

BBB file opened: December 03, 2003 Business started: 01/01/1956 Business started locally: 01/01/1956 Business incorporated 01/01/1956 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Codes and Licensing Division
443 Lafayette Rd N, Saint Paul MN 55155
http://www.doli.state.mn.us
Phone Number: (651) 284-5012
dli.contractor@state.mn.us

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
http://www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Type of Entity

Partnership

Business Management
Paul Carter, Executive Vice President of Operations Tina Binette, Director-National Customer Service
Contact Information
Customer Contact: Tina Binette, Director-National Customer Service
Principal: Paul Carter, Executive Vice President of Operations
Business Category

Carpet & Rug Dealers - New Resilient & Vinyl Flooring Venetian Blinds - Dealers Vertical Blinds Blinds Window Shades Window Shades - Equipment & Supplies Kitchen Remodeling Floor Coverings & Installation Carpet Installation Floors - Industrial Floors - Laminate Home Improvements Tile - Ceramic - Contractors & Dealers Basement - Remodeling Hardwood Floor Contractors

Service Area
Empire Today, LLC provides their services in MINNESOTA.Empire Today, LLC provides their services in ADA, ADAMS, ADOLPH, ADRIAN, AFTON, AITKIN, AKELEY, ALBERT LEA, ALBERTA, ALBERTVILLE, ALEXANDRIA, ANDOVER, ANGUS, ANNANDALE, ANOKA, APPLE VALLEY, APPLETON, ARDEN HILLS, ARLINGTON, ATWATER, AUSTIN, BATTLE LAKE, BAXTER, BAYPORT, BECKER, BELLE PLAINE, BEMIDJI, BENEDICT, BENSON, BIG LAKE, BLACKDUCK, BLAINE, BLMNG PRAIRIE, BLOOMING PRAIRIE, BLOOMINGTON, BLUE EARTH, BRAINERD, BREEZY POINT, BROOK PARK, BROOKLYN CENTER, BROOKLYN CTR, BROOKLYN PARK, BUFFALO LAKE, BURNS TOWNSHIP, BURNS TWNSHP, BURNSVILLE, CAMBRIDGE, CANNON FALLS, CANTON, CASS LAKE, CHAMPLIN, CHANHASSEN, CHASKA, CHATFIELD, CLEARWATER, CLIMAX, CLOQUET, COKATO, COLUMBIA HEIGHTS, COLUMBIA HTS, COLUMBUS, COON RAPIDS, CORCORAN, COTTAGE GROVE, CRYSTAL, DARWIN, DELLWOOD, DETROIT LAKES, DULUTH, E GULL LAKE, EAGLE BEND, EAST GULL LAKE, EDEN PRAIRIE, EDINA, ELDRED, ELK RIVER, ELKO, ELKO NEW MARKET, ELKO NEW MRKT, EMBARRASS, ESSIG, EVANSVILLE, EYOTA, FALCON HEIGHTS, FALCON HGTS, FARIBAULT, FOLEY, FORBES, FOREST LAKE, FRIDLEY, GILMAN, GLENWOOD, GOLDEN VALLEY, GOODLAND, GRANGER, GRANITE FALLS, HALMA, HAM LAKE, HAMEL, HAMMOND, HANOVER, HARMONY, HASTINGS, HAZEL RUN, HECTOR, HIBBING, HILLTOP, HOPKINS, HOYT LAKES, HUTCHINSON, INVER GROVE, INVER GROVE HEIGHTS, ISANTI, JENKINS, KELLY LAKE, KENNEDY, KLOSSNER, LAKE CITY, LAKE ITASCA, LAKE ST CROIX BEACH, LAKELAND, LAKELAND SHORES, LAKELAND SHRS, LAKEVILLE, LANDFALL VILLAGE, LANDFALL VLG, LANESBORO, LAUDERDALE, LITCHFIELD, LITTLE CANADA, LOCKHART, LONG BEACH, LONG LAKE, LONSDALE, LOUISBURG, MADISON, MAHNOMEN, MANCHESTER, MANKATO, MAPLE GROVE, MAPLE LAKE, MAPLE PLAIN, MAPLEVIEW, MAPLEWOOD, MEDINA, MENDOTA HEIGHTS, MENDOTA HTS, MINETONKA BCH, MINETONKA MLS, MINN CITY, MINNEAPOLIS, MINNESOTA CITY, MINNESOTA LAKE, MINNESOTA LK, MINNETNKA BCH, MINNETNKA MLS, MINNETONKA, MINNETONKA BEACH, MINNETONKA MILLS, MOTLEY, MOUNDS VIEW, MOUNDSVIEW, NEW BRIGHTON, NEW HOPE, NEW ULM, NEWPORT, NICOLVILLE, NORTH OAKS, NORTHFIELD, NOWTHEN, OAK GROVE, OAK PARK, OAK PARK HEIGHTS, OAK PARK HGTS, OAK PARK HTS, OAKDALE, OAKLAND, OLIVIA, ORONO, OSSEO, OTSEGO, OTTERTAIL, PARK RAPIDS, PEL RAPIDS, PELICAN RAPIDS, PENCER, PENGILLY, PEQUOT LAKES, PERHAM, PINE SPRINGS, RADIUM, RAMSEY, RANDALL, ROOSEVELT, ROSE CREEK, ROSEAU, ROSS, SACRED HEART, SAINT ANTHONY, SAINT AUGUSTA, SAINT CLOUD, SAINT FRANCIS, SAINT LOUIS PARK, SAINT MICHAEL, SAINT PAUL, SAINT PETER, SAINT STEPHEN, SAUK RAPIDS, SEARLES, SEDAN, SILVER CREEK, SOUTH SAINT PAUL, SOUTH ST PAUL, ST CROIX BCH, ST CROIX BEACH, ST LOUIS PARK, ST MARYS POINT, ST MARYS PT, STILLWATER, SUNFISH LAKE, TAYLORS FALLS, THIEF RIVER FALLS, THIEF RVR FLS, TURTLE RIVER, TWIG, TWIN LAKES, TWIN VALLEY, TWO HARBORS, VADNAIS HEIGHTS, VADNAIS HTS, VESELI, VESTA, VICTORIA, VIKING, VILLARD, VINING, VIOLA, VIRGINIA, W LAKELAND, W SAINT PAUL, W ST PAUL, WADENA, WAHKON, WAITE PARK, WALNUT GROVE, WALTERS, WANNASKA, WARBA, WARREN, WARROAD, WARSAW, WAYZATA, WEBSTER, WELCH, WELLS, WENDELL, WEST LAKELAND, WEST SAINT PAUL, WEST ST PAUL, WESTPORT, WHALAN, WHITE BEAR LAKE, WHITE BEAR LK, WHITE BEAR TOWNSHIP, WHITE BEAR TP, WILTON, WOLF LAKE, WOODBURY, WOODSTOCK, YOUNG AMERICA, ZIM, ZIMMERMAN, ZUMBRO FALLS & ZUMBROTA, MN.
Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

According to a press release dated December 20, 2013, A Riverside County Superior Court judge has ordered Delaware-based Empire Today, LLC to pay $330,720 in civil penalties and costs in a civil lawsuit filed alleging deceptive advertisements and violations of California's contractor's law.

The civil lawsuit was filed in Riverside County by the Riverside County District Attorney's Office and the San Diego City Attorney's Office. The final stipulated judgment and order were signed on Dec. 19, 2013, by Judge Craig Reimer.

Empire Today, LLC offers to sell and install, and does sell and install flooring products including carpet, wood flooring and other related products.

A joint investigation and prosecution by the Riverside County DA's Office and the City of San Diego City Attorney's Office began after possible violations of law were brought to the attention of the agencies pertaining to television, print and Internet advertising done by Empire Today, LLC. Empire's promotions failed to adequately disclose limitations on its advertised products and services.

During the investigation it was also found that, in 2010, Empire Today, LLC asked for and received payment in full before beginning work, which is a violation of California's contractor's law, which limits contractors to only collecting the lesser of $1,000 or 10 percent of the contract price as a down payment before beginning work.

Under this final judgment, Empire Today, LLC must pay $330,720 in civil penalties and costs, which will be divided equally between the two prosecuting agencies. Empire Today, LLC will also now be bound under the terms of a permanent injunction prohibiting similar violations in the future.

The case, RIC1314126, was handled in Riverside County by Deputy District Attorneys Elise Farrell and Lauren Dossey of the DA's Consumer Fraud Unit.
- See more at: http://www.bbb.org/chicago/business-reviews/carpet-and-rug-dealers-new/empire-today-in-northlake-il-4547#sthash.MvYLDASc.dpuf

Products & Services

According to information provided by Empire Today, LLC, this company provides installed home improvement and home furnishings, including carpet, hard surface flooring, vinyl flooring, and window treatments. This company provides shop-at-home convenience and next day installation to more than 70 major metropolitan areas in the United States.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.