BBB Accredited Business since

Custom Floor Covering, Forest Lake

Phone: (612) 998-9889 View Additional Phone Numbers PO Box 576, Forest Lake, MN 55025

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Custom Floor Covering, Forest Lake meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Custom Floor Covering, Forest Lake include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Custom Floor Covering, Forest Lake
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 19, 1993 Business started: 03/19/1993 Business started locally: 03/19/1993 Business incorporated 08/03/2011 in MN
Type of Entity

Sole Proprietorship

Business Management
Scott Lindquist, Owner Keith Lindquist, Owner/Manager
Contact Information
Principal: Scott Lindquist, Owner
Business Category

Carpet & Rug Dealers - New Resilient & Vinyl Flooring Floors - Hardwood Contractors - Flooring Floor Coverings & Installation Floors - Laminate Hardwood Floor Contractors

Products & Services

Custom Floor Covering, Forest Lake sells the following brand(s): All

Custom Floor Covering, Forest Lake offers the following product(s): All

Method(s) of Payment
Refund and Exchange Policy
Restock Fees
Products & Services

According to the information provided by Custom Floor Covering Forest Lake, this company sells and installs carpet, hardwood, vinyl and laminate flooring options.

Additional Locations

  • PO Box 576

    Forest Lake, MN 55025 (612) 363-7490


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/7/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: custom floor covering advertises free installation with purchase of carpet wood vinyl or tile. This is not true. WE selected our ceramic tile and laminate at prosource as recommended by Scott *********. When it came to get pricing from Mr *********, there was no free installation as advertised in Shop Wise Magazine of august 2015t .

Desired Settlement: Honor his advertised product.

Business Response: Initial Business Response /* (1000, 5, 2015/08/25) */ Mr. *****, We do not offer free Installation for any laminate flooring products. We do offer free basic Installation for real wood products if consumer purchases product at full retail price. Thank you, for your inquiry.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Custom Floor Covering, Forest Lake
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)