BBB Accredited Business since

Crew2, Inc.

Phone: (612) 276-1600 View Additional Phone Numbers 2650 Minnehaha Ave, Minneapolis, MN 55406 http://crew2.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Crew2, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Crew2, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Crew2, Inc.
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 16

Additional Information

BBB file opened: August 27, 2004 Business started: 01/01/1986 Business started locally: 01/01/1986 Business incorporated 01/01/1986 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Labor and Industry
443 Lafayette Rd N, Saint Paul MN 55155
http://www.dli.mn.gov
Phone Number: (651) 284-5005
dli.contractor@state.mn.us

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
Gyles Uhlenhopp, Owner/Manager Denise Firkus, Vice President Sales/Operation
Contact Information
Principal: Gyles Uhlenhopp, Owner/Manager
Business Category

Carpet & Rug Dealers - New Doors Kitchen Cabinets & Equipment - Household

Products & Services

According to the information provided by Crew2 Inc., this company offers installation of carpet, flooring, countertops, cabinets, doors (interior and exterior), fencing, garage doors and water heaters. They are certified installers for Home Depot and Home Valu.


Customer Review Rating plus BBB Rating Summary

Crew2, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 2650 Minnehaha Ave

    Minneapolis, MN 55406 (612) 276-1600 (612) 276-1638

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/8/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Improperly installed Water Heater Crew 2 (affiliated with Home Depot) recently installed a new water heater in my house, via a local plumber named Water Heaters Plus. The dielectric nipple had been cross threaded into the tank (cutting threads and compromising the system) They sweated the copper feed pipe in kinked angles to mate with the tilted nipple. They did not support the new expansion tank as required by code. The system leaked at first but they "band-aided" that by adding a lot of pipe dope on the nipple. Further, the electrical conduit was left dangling (only supported by the wire itself and staple on above joist.) They assured me the system was in fact compromised and that they would call me when a new tank came in so that they could replace it. After no contact from them and a month of phone calls, what I got instead of a new tank and properly piped system, was a worthless strap to support the expansion tank but it is slack and basically does nothing. Nothing else was fixed. Wish I could paste pictures on here to show how poorly this install is! This is per Order X-XXXXXXXXXX

Desired Settlement: Replace compromised water heater, reinstall copper pipe properly, orient and support the expansion tank properly, and bend conduit so that it can be mechanically supported rather than dangling by the electrical wire itself.

Business Response: Initial Business Response /* (1000, 5, 2015/04/06) */ We replaced the entire water heater unit on 4/1/15 and we spoke with Mr. **** on 4/2/15 and he is satisfied with the new unit and install.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

16 Customer Reviews on Crew2, Inc.
Fusion Chart
Fusion Chart