BBB Accredited Business since

Carpet King

Phone: (651) 639-1167 View Additional Phone Numbers 2115 Snelling Ave N, Saint Paul, MN 55113 http://www.carpet-king.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Carpet King meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Carpet King include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carpet King
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1986 Business started: 08/01/1946 Business started locally: 08/01/1946
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
William Bailey, President Giuliano Pascu, Customer Service Manager
Contact Information
Principal: William Bailey, President
Customer Contact: Giuliano Pascu, Customer Service Manager
Business Category

Carpet & Rug Dealers - New

Products & Services

According to the information provided by Carpet King, Inc., this company offers sales and installation of all types of flooring products, focusing on residential replacement and installation.


Additional Locations

  • 2115 Snelling Ave N

    Saint Paul, MN 55113 (651) 639-1167

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sales promised product in 3 days for a special order. Not available after 2.5 weeks. Ordered flooring on 6/28 (a Sunday) at the Roseville store. Told salesperson that I needed the flooring quickly and was not going to order. He assured me that the flooring would be available to pick up at the Roseville store Wednesday, or Friday at the latest. In order to place the order they have you sign a contract saying it is not their fault if the order never arrives. Stopped by the store Wednesday to pick up the flooring and it was not in. The Friday was actually the 4th of July, the store was closed. Called the store Monday 7/7 and was told that the floor was not in, it would be in on Monday the 14th. Stopped by the store Monday the 14th, the floor was not in. Three salespeople were making phone calls at the same time to determine where the floor was and they could not figure it out. I asked to cancel the order Monday the July 14th. I was told that if the order had shipped I could not cancel. I asked that they determine where the order was, and cancel it if it had not shipped. I was told that the order had shipped and that it would be in 16th and that the manager himself would drive to the corporate office to pick up the order, and I could get it the 17th at the Roseville store. Stopped in the store on the 17th, the order was not there. Asked the store manager where the order was. He could not determine where the order was. Discussed the best course of action with the store manager. He agreed that disputing the order via credit card was the best course of action since they could not seem to locate the flooring. Disputed the order via credit card.

Desired Settlement: Refund my money. Admit to future customers that when you place an order you have no clue when it will come, and it could be a month.

Business Response: Initial Business Response /* (1000, 5, 2014/09/17) */ Ms. *******, Thank you for moderating this complaint. We will refund Mr. *********'s credit card in full, as he requested. We should have done a much better job tracking his order, and we are very sorry for our customer's inconvenience. Thank you for your help. Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue with the order had little to do with tracking. The issue is that Carpet King does not know when orders will arrive. They should not promise an order in 2-3 days when they have no clue when it will arrive and it could take weeks. The business model to gain my sale was: 1. Promise the customer a quick delivery. 2. Have the customer sign a contract that says the order cannot be cancelled once shipped. Any shipping issue is the customer's problem, not Carpet King's, and that essentially Carpet King has no obligation to ever deliver product. 3. Refuse to track the product, that way the order cannot be cancelled. Since, it's possible that the product shipped, the order can't be cancelled. 4. Refuse to cancel the order, if the customer won't pay, threaten them with the contract. Fight the customer if they try and reverse charges, even if they have never received a product, waited weeks for product that was promised in days. I've reversed the charges on my credit card. Future potential customers should be aware of the tactics Carpet King will employ before doing business with them.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Carpet King
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)