BBB Accredited Business since

Carpet King

Phone: (952) 925-2344 View Additional Phone Numbers 8221 Highway 7, Saint Louis Park, MN 55426 http://www.carpet-king.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Carpet King meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Carpet King include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carpet King
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1986 Business started: 08/01/1946 Business started locally: 08/01/1946
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Management
William Bailey, President Giuliano Pascu, Customer Service Manager
Contact Information
Principal: William Bailey, President
Customer Contact: Giuliano Pascu, Customer Service Manager
Business Category

Carpet & Rug Dealers - New

Alternate Business Names
Trade Direct
Products & Services

According to the information provided by Carpet King, Inc., this company offers sales and installation of all types of flooring products, focusing on residential replacement and installation.



Additional Locations

  • 8221 Highway 7

    Saint Louis Park, MN 55426 (952) 925-2344

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/26/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Laminate flooring came loose in less than two years. Carpet King representative insists is not covered by warranty. Original material is defective. Laminate flooring came loose after less than two years. Called Carpet King and explained problem and were told it was not covered by guarantee. No one came to look. The problem is in a place where only my wife's slippered feet touch. It can only be the result of defective materials. We are very unhappy with Carpet King's indifferent response and as long as this is unresolved, will steer friends away from Carpet King.

Desired Settlement: We would like the spot replaced. They indicated that just two short pieces need to be replaced.

Business Response: Initial Business Response /* (1000, 5, 2014/03/19) */ In light of new information, we have reopened this file. We have contacted Mr. ***** immediately, and scheduled an inspection/repair on Monday 03/24/14. We apologize for our customer's inconvenience, and appreciate your help with this matter!


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Carpet King
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)