Business Profilefor651Carpets, Inc.

If I could leave a zero star I would. My boyfriend and I had vinyl flooring for the basement and a vinyl sheet for our basement bathroom installed. The sales guy offered us product options and said if they don't have anything in stock they would let us know. We agreed that if it wasn't in stock they could come at a later date. The flooring installation was terrible no actual proof with photos sent one photo of an area we said was fine. The company then says its our sub flooring that's an issue. Don't say you can fix the flooring to level if you can't. Then they can't do anything they promised in the bathroom. Instead of saying they are out of stock they install a completely different color and product thinking we wouldn't notice. They send a check for 202 dollars for the bathroom out of a job over 4000 dollars I find it hard to believe that the bathroom was 202 dollars. We didn't agree to the check sent haven't cashed it. My boyfriend posts here and the company says he agreed to that. Another lie he did not. Yes it took him time to post after several emails being unanswered and being ignored by them. Who at the bbb is on there payroll that all these complaints meet expectations for the companies response. Just a horrible company. Does 651Carpets stand for liars and scam artists and bbb stand for protect horrible companies and forget the customers. Do not use this company or I'm sure you will regret it.

We are sorry to hear that the customer is still not satisfied. This has already been discussed thoroughly and the customer agreed to the refund that was given for miscommunication of expectation (not actual installation error). The complaints the customer has have been addressed and explained. To slander the company name is unwarranted and unkind. Sorry there is nothing more that can be done