This business is not BBB accredited.

AAA Chem-Dry

Phone: (952) 922-3616 View Additional Phone Numbers 7435 Dallas Ct N, Osseo, MN 55311

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According to information supplied by AAA Chem Dry they offer carpet, rug, upholstery cleaning.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for AAA Chem-Dry include:

  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AAA Chem-Dry
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 30, 2001 Business started: 01/01/1993 Business started locally: 01/01/1993
Type of Entity

Sole Proprietorship

Business Management
Tom O'Keefe, Owner
Contact Information
Principal: Tom O'Keefe, Owner
Business Category

Carpet & Rug Cleaners Upholstery and Rug Cleaning Upholstery & Carpet Cleaning

Industry Tips
Carpet Cleaning Tips

Additional Locations


    7435 Dallas Ct N

    Osseo, MN 55311 (952) 922-3616 (952) 884-5791 (763) 300-7769


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/20/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Overcharged and failed to complete agreed upon work. Contacted AAA Chem-Dry online. He gave us a bid of $175 for three rooms and a set of stairs. When the cleaner arrived, We showed him the stairs and the three rooms. However, he seemed a bit off...and I caught a whiff of booze on his breath. He did an ok job, least for the work he completed. He charged us more than he originally bid ($250 plus tax). This was frustrating, but we felt a bit powerless, so we went along with it. That was our first mistake. Unfortunately, we realized after he'd left that he forgot to do the stairs. We contacted him, assuming it was a genuine mistake. He was belligerent over the phone and hung up on us.

Desired Settlement: I believe he should honor original agreement plus extra for failure to complete all of the work. He overcharged 75 dollars and didn't complete stairs, so I would ask for 125.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on AAA Chem-Dry
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)