Complaint Took my car in to get detailed. They forgot to put my mats back in the car. And it drove in 4 wheel low & won't come out. 7/18/1980 Total. 102. 33 Visa check card Basically my car is not in the condition I left it. Did not receive a good response from the assistant manager. Somehow it got put into 4 wheel drive low and now will not come back out. And floormats are missing. The employees I dealt with looked high on drugs.
Desired Settlement Responsibility for my car, and floormats to be delivered to my house.
Business Response Following her phone call, I delivered the floor mats to the customer's house on the afternoon of her visit. Prior to leaving our facility, I contacted the Jeep dealership and spoke with the service department manager. I explained what had happened and asked what could be done to resolve the situation with the 4 wheel drive stuck in low. He explained that it was a somewhat common occurrence and that the solution was to press the control button in the center console area and then drive forward a short distance and then back up a few feet. He added that it was sometimes necessary to do this several times before it would come out of 4WD low gear.
When I arrived at the customer's home I gave her the damp floor mats, offering to place them somewhere convenient to continue their drying. She declined my offer. I then explained that though I wasn't an expert on either 4 wheel drive or Jeeps, I had contacted the dealership service department to determine how to disengage the 4 wheel drive from low gear. I offered to assist her with the vehicle and the situation. I relayed the information from the service department as noted above. She said that she had already tried that. I offered again to assist her in resolving the situation and she declined saying, "it's my problem now". I apologized for her inconvenience and left.
I remain ready to assist in resolution of this situation. If the vehicle is still stuck in 4WD low gear and requires further attention from a qualified technician, I am willing to pay or reimburse for that service.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) He was not the original one involved. Yes floor mats received. Thank you. Why was my car tampered with & cleaned poorly?
Final Consumer Response My thing is, my car never should have been put in 4 wheel low in the first place. I had to carefully read my manual to get it out. It was a 3 step process, and it's a 3 step process to get it out. So, why did they do it? It also has to be on and in drive to get it to lock into 4 wheel low. There's also a hole in my drivers seat that wasn't there before. I will not be bringing a vehicle back here nor will I recommend any of my friends for neighbors to bring their vehicle there. Customer service was very poor, and it turns out the assistant manager said someone should've went over what they did to my car as far as detailing. It definitely was not in the condition I left it. Yes, Dan did bring my mats to my house. I fully expect a refund.
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