BBB Accredited Business since
Phone: (612) 869-5812 Fax: (612) 869-1143 5925 Nicollet Ave, Minneapolis, MN 55419
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Visit Dan's Nicollet Car Wash, where dirty cars come to get clean! We offer full service car wash packages, outside only washes, along with express and full service detailing. We recently became a
Diamond Dealer for Weather Tech Products. Our convenient South
Minneapolis location also features a full line of greeting cards and
auto accessories so that you can shop while you wait. We use Armor All Professional, Rain X, and Blue Coral products for the best results.
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A BBB Accredited Business since
BBB has determined that Dan's Nicollet Car Wash meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Business ManagementDan Poorman, Owner
Car Wash & Polish Auto Detailing Auto Upholstery Cleaning
Products & Services
Dan's Nicollet Car Wash sells the following brand(s): We are proud to feature Armor All Professional, Rain X and Blue Coral Products.
Dan's Nicollet Car Wash offers the following product(s): WeatherTech Products, Papyrus-Recycled Greeting Cards, Blue Mountain Arts Greeting Cards.
Method(s) of PaymentAll Major Credit Cards Accepted.
Alternate Business NamesPoorman & Associates Inc
Products & Services
According to the information provided by Dan's Nicollet Car Wash, this company offers a full service car wash featuring a soft cloth tunnel and hand finishing of vehicles. Complete auto detailing services are available year around.
5925 Nicollet Ave
Minneapolis, MN 55419 (612) 869-5812 Directions
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BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Took my car in to get detailed. They forgot to put my mats back in the car. And it drove in 4 wheel low & won't come out. 7/18/1980 Total. 102. 33 Visa check card Basically my car is not in the condition I left it. Did not receive a good response from the assistant manager. Somehow it got put into 4 wheel drive low and now will not come back out. And floormats are missing. The employees I dealt with looked high on drugs.
Desired Settlement: Responsibility for my car, and floormats to be delivered to my house.
Business Response: Initial Business Response /* (1000, 5, 2014/07/25) */ Following her phone call, I delivered the floor mats to the customer's house on the afternoon of her visit. Prior to leaving our facility, I contacted the Jeep dealership and spoke with the service department manager. I explained what had happened and asked what could be done to resolve the situation with the 4 wheel drive stuck in low. He explained that it was a somewhat common occurrence and that the solution was to press the control button in the center console area and then drive forward a short distance and then back up a few feet. He added that it was sometimes necessary to do this several times before it would come out of 4WD low gear. When I arrived at the customer's home I gave her the damp floor mats, offering to place them somewhere convenient to continue their drying. She declined my offer. I then explained that though I wasn't an expert on either 4 wheel drive or Jeeps, I had contacted the dealership service department to determine how to disengage the 4 wheel drive from low gear. I offered to assist her with the vehicle and the situation. I relayed the information from the service department as noted above. She said that she had already tried that. I offered again to assist her in resolving the situation and she declined saying, "it's my problem now". I apologized for her inconvenience and left. I remain ready to assist in resolution of this situation. If the vehicle is still stuck in 4WD low gear and requires further attention from a qualified technician, I am willing to pay or reimburse for that service. Initial Consumer Rebuttal /* (3000, 8, 2014/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) He was not the original one involved. Yes floor mats received. Thank you. Why was my car tampered with & cleaned poorly? Final Consumer Response /* (3000, 9, 2014/07/28) */ My thing is, my car never should have been put in 4 wheel low in the first place. I had to carefully read my manual to get it out. It was a 3 step process, and it's a 3 step process to get it out. So, why did they do it? It also has to be on and in drive to get it to lock into 4 wheel low. There's also a hole in my drivers seat that wasn't there before. I will not be bringing a vehicle back here nor will I recommend any of my friends for neighbors to bring their vehicle there. Customer service was very poor, and it turns out the assistant manager said someone should've went over what they did to my car as far as detailing. It definitely was not in the condition I left it. Yes, Dan did bring my mats to my house. I fully expect a refund.