BBB Business Review

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This business is not BBB accredited.

Ameriprise Financial

Additional Locations

View Additional Phone Numbers 5221 Ameriprise Financial Ctr, Minneapolis, MN 55474 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ameriprise Financial include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 35 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

35 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 5
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 35

Additional Complaint Information

The following complaint information represents activity in this BBB's service area only (Minnesota and North Dakota), for the locations listed. For information about another area, please go to and search using your state.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Ameriprise Financial
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: February 01, 1963 Business started: 06/29/1894 Business started locally: 06/29/1894
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Department of Commerce
85 7th Pl E Ste 500, Saint Paul MN 55101
Phone Number: (651) 539-1500

Business Management
Debi Lucke, Compliance Manager Jim Cracchiolo, CEO Tracy Hall, Community Relations Val Hovland, Client Relations Scott Meyer, Manager Mary Jo Olson, Legal Assistant Report Contact Brian Pietsch, VP of Government & Community Relations Suzanne Taylor, Counsel
Contact Information
Principal: Debi Lucke, Compliance Manager
Business Category

Business Consultants Financial Planning Consultants Investment Securities

Alternate Business Names
Riversource Investment RiverSource Life Insurance Company
Products & Services

Ameriprise Financial, previously known as IDS Financial and American Express Financial Advisors, offers personal financial plans and the products to support them, including, but not limited to: Mutual funds, certificates, life insurance, annuities, IRA accounts, limited partnerships, management and fiduciary services for pension and employee benefit plans to individuals, and business firms throughout the country. Persons interested in a particular segment of the company should contact the company for more information.

Industry Tips
Auto Repair and Services Financial Planning

Customer Review Rating plus BBB Rating Summary

Ameriprise Financial has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.