Text Sizesmall medium large

This business is not BBB accredited.

Legacy Steel Buildings

Phone: (800) 237-9620 Fax: (701) 235-2069 View Additional Phone Numbers 1330 Page Dr S STE 201B, Fargo, ND 58103 http://www.legacysteelbuilding.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Legacy Steel Buildings include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Additional Complaint Information

Complaints to the BBB have alleged sales practice issues.

Some customers claimed they entered into a sales agreement with the company and made down payments towards their buildings, generally around $2,000.00. These customers then say the company contacted them a short time later and informed them there would be additional costs involved with their buildings either due to building codes in the customer's area or compatibility issues with the customer's existing concrete slabs. In some cases, customers have said these compatibility issues arose even when they had provided the company with their exact building specifications at the point of sale.

Customers say when they told the company they no longer wished to continue their projects due to the increased costs, the company informed them their deposits were non-refundable.

The company has responded to all complaints brought to their attention by the BBB. In some instances they have agreed to refund the deposits. In others, they have attempted to work with the customers to defray the increase in cost.
Some customers did not accept the company's proposed resolution.

The company has informed the BBB that the reason deposits are non-refundable is that they have expenses on an ordered building right from the start.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Legacy Steel Buildings
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 10, 2012 Business started: 01/02/1985 Business started locally: 01/02/1985
Type of Entity

Corporation

Business Management
Wane Engkjer, President Gary Smith, Manager
Contact Information
Principal: Wane Engkjer, President
Business Category

Buildings - Pre - Cut, Prefab & Modular - Dealers Contractor - Interior Trim Building Materials Buildings - Metal

Products & Services

According to information supplied by the company, they offer sale of pre-fabricated metal buildings for farm, business, and industrial.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.