Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Sleep Number Corporation has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforSleep Number Corporation

            Bed Sales
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.59/5stars

            Average of 4,231 Customer Reviews

            Customer Complaints

            1,197 complaints closed in last 3 years

            359 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/7/2005

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Sleep Number Beds

            Products & Services

            According to information supplied by the company, Select Comfort Corporation is a bedding retailer based in Minneapolis, MN.  The company designs, manufactures, markets and supports a line of adjustable-firmness mattresses featuring air-chamber technology, branded the SLEEP NUMBER® bed, as well as foundation bases and bedding accessories.  SELECT COMFORT® products are sold through its over 500 company-owned stores located across the United States; select bedding retailers; direct marketing operations; and online at SleepNumber.com.

            Business Details

            This is a multi-location business.

            Find a Location

            Sleep Number Corporation has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              2/13/1991
              Years in Business:
              37
              Business Started:
              1/1/1987
              Business Started Locally:
              1/1/1987
              Business Incorporated:
              1/1/1987
              Accredited Since:
              1/7/2005
              Type of Entity:
              Corporation
              Alternate Business Name
              • Select Comfort Retail Corporation
              • Select Comfort Retail Corporation
              • Select Comfort Corporation
              • Sleep Number Bed Store
              • Sleep Number
              • Select Comfort
              • Sleep Number Bed
              • Sleep Number by Select Comfort
              • Sleep Number Store by Select Comfort
              Business Management
              • Shelly Ibach, President/CEO
              • Patricia Alexander, Company Contact
              Contact Information

              Principal

              • Patricia Alexander, Company Contact

              Customer Contact

              • Patricia Alexander, Company Contact
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Customer Complaints

              1,197 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/11/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I ordered replacement parts under their warranty. I was not told initially that there were any issues with the products I ordered. After waiting about 10 days, I was informed that the products were on back order AND that one of the items would have an update/status the following week. I was told that information due to a "14 day rule" for the product but never received ANY updates for ANY portion of my order. After waiting 14 days, I have made several phone calls to be told the same thing, the products are on back order and check my email for updates. This order was part of their "warranty" and honoring the quality and reputation of their products to be told they do not have ANY information of my product. I am unable to use my Sleep Number bed since I do not have since the items which are on back order. I spoke with "Tae" with escalation department on March 11, 2024 to be told that Sleep Number will not compensate or provide anything that reassures me that my products will be shipped to me. This includes not being able to provide a "no later than" contingency for a back order product that I am in need of AND is part of their warranty system. I find it hard to believe that a reputable company does not have a plan for back order products, especially items that are needed to function their beds AND that is part of their warranty guarantee. They are unable to compensate for this mishap nor provide me information about my order or at the least, a no later than date. I am unable to use their original product (Sleep Number Bed) without the items I ordered from their warranty guarantee. I am requesting detailed information (no later than dates) of my order, delivery of my order, and some form of compensation (if they cannot produce products by the no later than date).
              Read More

              Customer Reviews

              4,231 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Charles W

              5 stars

              03/27/2024

              Sleep number mattress exactly what I've been looking. First impression was over priced until I purchased one and tried it out. No more back aches, no more neck aches and no more shoulder aches. Great comfort and quality. Highly reccomend.

              Local BBB

              BBB of Minnesota and North Dakota

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.