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BBB Business Review

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BBB Accredited Business since 01/07/2005

Select Comfort Corporation (Headquarters)

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Phone: (763) 551-7000Fax: (763) 694-3320View Additional Phone Numbers9800 59th Ave N, MinneapolisMN 55442-3274 Send email to Select Comfort CorporationView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 01/07/2005

BBB has determined that Select Comfort Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Select Comfort Corporation's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 448 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

The majority of complaints for this company involve the shipping charges to return the bed. The return policy and charges for returns are posted in the stores and on your purchase agreement. Consumers should read the entire purchase agreement before signing.

Customer Complaints SummaryRead complaint details

449 complaints closed with BBB in last 3 years | 183 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues43
Billing / Collection Issues18
Delivery Issues26
Guarantee / Warranty Issues32
Problems with Product / Service330
Total Closed Complaints 449

Customer Reviews Summary Read customer reviews

11 Customer Reviews Customer Reviews on Select Comfort Corporation

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 10
Total Customer Reviews 11 Customer Reviews

Additional Information

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BBB file opened: 02/13/1991Business started: 01/01/1987Business started locally: 01/01/1994
Contact Information
Principal: Shelly Ibach (CEO) Customer Service
Business Category

Beds - Retail, Bedding

Products & Services

According to information supplied by the company, Select Comfort Corporation is a bedding retailer based in Minneapolis, MN. The company designs, manufactures, markets and supports a line of adjustable-firmness mattresses featuring air-chamber technology, branded the Sleep Number bed, as well as foundations and sleep accessories. SELECT COMFORT® products are sold through its approximately 400 company-owned stores located across the United States; select bedding retailers; direct marketing operations; and online at sleepnumber.com.

Alternate Business Names
Sleep Number, Sleep Number Bed Store, Select Comfort, Sleep Number Bed, Sleep Number by Select Comfort, Sleep Number Store by Select Comfort

If you choose to do business with Select Comfort Corporation, please let them know that you contacted BBB for a Business Review.


Customer Review Rating plus BBB Rating Summary

Select Comfort Corporation has received 4.43 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.