BBB Accredited Business since 01/07/2005
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A BBB Accredited Business since 01/07/2005
BBB has determined that Select Comfort Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Select Comfort Corporation's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 448 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
The majority of complaints for this company involve the shipping charges to return the bed. The return policy and charges for returns are posted in the stores and on your purchase agreement. Consumers should read the entire purchase agreement before signing.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||43|
|Billing / Collection Issues||18|
|Guarantee / Warranty Issues||32|
|Problems with Product / Service||330|
|Total Closed Complaints||449|
Customer Reviews Summary Read customer reviews
11 Customer Reviews Customer Reviews on Select Comfort Corporation
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11 Customer Reviews|
Contact InformationPrincipal: Shelly Ibach (CEO) Customer Service
Beds - Retail, Bedding
Products & Services
According to information supplied by the company, Select Comfort Corporation is a bedding retailer based in Minneapolis, MN. The company designs, manufactures, markets and supports a line of adjustable-firmness mattresses featuring air-chamber technology, branded the Sleep Number bed, as well as foundations and sleep accessories. SELECT COMFORT® products are sold through its approximately 400 company-owned stores located across the United States; select bedding retailers; direct marketing operations; and online at sleepnumber.com.
Alternate Business NamesSleep Number, Sleep Number Bed Store, Select Comfort, Sleep Number Bed, Sleep Number by Select Comfort, Sleep Number Store by Select Comfort
If you choose to do business with Select Comfort Corporation, please let them know that you contacted BBB for a Business Review.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview