BBB Business Review

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This business is not BBB accredited.

Easy Rest

Additional Locations

Phone: (800) 668-3660 View Additional Phone Numbers 315 Marie Ave E, West Saint Paul, MN 55118 http://www.easyrest.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Easy Rest include:

  • 33 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Response to 33 complaint(s) filed against business


Customer Complaints Summary Read complaint details

33 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 6
Problems with Product/Service 18
Total Closed Complaints 33

Additional Complaint Information

Easy Rest has been the subject of complaints filed through Better Business Bureau. Customers have alleged the beds they purchased were not comfortable and they experienced unsatisfactory customer service when trying to get the company to address their concerns. Some of these customers have stated the company’s salespeople used high-pressure sales tactics, with some saying their in-home meetings with Easy Rest sales representatives lasted more than two hours. Easy Rest has responded to complaints brought to their attention by BBB. They have generally responded by saying beds could not be returned because they do not offer in-home trials. Instead, the company has offered to work with customers by adjusting the firmness of their beds or offering to provide customers with replacement inserts or a pillow topper mostly with no cost to the customer.  

Some customers have reported they were not able to take advantage of the company’s three-day money back guarantee as their beds hadn’t been delivered and assembled before the three day period expired. However, Easy Rest’s contract contains a section which states that “I understand that the three day business day cancellation period may expire prior to the delivery date of my bed.”  As with all agreements, BBB advises customers to make sure they’re clear on all of the terms and conditions before signing a contract.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Easy Rest
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: May 22, 1990 Business started: 10/01/1989 Business started locally: 10/01/1989 Business incorporated 01/01/1989 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
http://www.sos.state.mn.us
Phone Number: (651) 296-2803

Type of Entity

Corporation

Business Category

Beds - Retail

Alternate Business Names
10,000 lakes Contour Inc. Adjustable Bedding Concepts Inc Easy Rest Adjustable Beds
Additional Information

For health and sanitary reasons, they do not have an in-home trial period, but does offer a thirty night mattress exchange pledge. The BBB has noted a pattern of complaints regarding high pressure sales tactics.

Products & Services

According to information supplied by the company, Easy Rest supplies electrically adjustable beds in a variety of models with options for heat, massage, & choice of mattress firmness. The company conducts business in Minnesota, Wisconsin, North Dakota, South Dakota, Iowa, Nebraska, Missouri, Kansas, Montana, and Western Illinois. Also in Colorado, Northern Michigan, Utah, & Wyoming.


Customer Review Rating plus BBB Rating Summary

Easy Rest has received 2.11 out of 5 stars based on 3 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.