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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Easy Rest include:
- 33 complaint(s) filed against business
- 3 complaint(s) filed against business that were not resolved
- Length of time business has been operating
- Response to 33 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||33|
Additional Complaint Information
Easy Rest has been the subject of complaints filed through Better
Business Bureau. Customers have alleged the beds they purchased were not
comfortable and they experienced unsatisfactory customer service when trying to
get the company to address their concerns. Some of these customers have stated
the company’s salespeople used high-pressure sales tactics, with some saying
their in-home meetings with Easy Rest sales representatives lasted more than
two hours. Easy Rest has responded to complaints brought to their attention by
BBB. They have generally responded by saying beds could not be returned because
they do not offer in-home trials. Instead, the company has offered to work with
customers by adjusting the firmness of their beds or offering to provide
customers with replacement inserts or a pillow topper mostly with no cost to
Some customers have reported they were not able to take advantage of the company’s three-day money back guarantee as their beds hadn’t been delivered and assembled before the three day period expired. However, Easy Rest’s contract contains a section which states that “I understand that the three day business day cancellation period may expire prior to the delivery date of my bed.” As with all agreements, BBB advises customers to make sure they’re clear on all of the terms and conditions before signing a contract.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Minnesota Secretary of State
180 State Office Bldg, 100 Rev. Dr. Martin Luther King Jr. Blvd., Saint Paul MN 55155
Phone Number: (651) 296-2803
Type of Entity
Beds - Retail
Alternate Business Names10,000 lakes Contour Inc. Adjustable Bedding Concepts Inc Easy Rest Adjustable Beds
For health and sanitary reasons, they do not have an in-home trial period, but does offer a thirty night mattress exchange pledge. The BBB has noted a pattern of complaints regarding high pressure sales tactics.
Products & Services
According to information supplied by the company, Easy Rest supplies electrically adjustable beds in a variety of models with options for heat, massage, & choice of mattress firmness. The company conducts business in Minnesota, Wisconsin, North Dakota, South Dakota, Iowa, Nebraska, Missouri, Kansas, Montana, and Western Illinois. Also in Colorado, Northern Michigan, Utah, & Wyoming.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview